A Melbourne education technology provider needs an ICT Support Engineer to assist staff with devices, systems access, learning platforms and standard business tools. This onsite role suits someone with four years of support experience who can combine technical troubleshooting with patient user assistance. You will support Windows devices, Microsoft 365, printers, meeting room technology and classroom tools while helping maintain clear documentation and asset records. The role requires practical problem solving, steady communication and the ability to support users with different levels of technology confidence.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

• Four years of experience in ICT support, desktop support, helpdesk or a similar user-facing technology role.
• Ability to support Windows devices, Microsoft 365, printers, collaboration tools and standard business applications.
• Experience assisting users with system access, software requests, account issues and basic network connectivity.
• Ability to maintain ticket notes, asset allocation records, user guides and support documentation.
• Strong customer service skills and patience when explaining technical steps to non-technical users.
• Awareness of privacy, child-safety, security or compliance requirements relevant to education environments.

Nice to have:

• Experience supporting classroom technology, audiovisual equipment or learning management platforms.
• Basic networking and Wi-Fi troubleshooting skills.
• Confidence creating short guides, running user walkthroughs or supporting technology adoption.