A Melbourne enterprise technology team is seeking a Desktop Support Engineer to provide hands-on support across end-user devices, workplace applications and office technology. This onsite role suits someone with three years of desktop support experience who can work directly with staff, prepare equipment and resolve practical technology issues. You will support Windows laptops, Microsoft 365 applications, mobile devices, printers, monitors, docks and meeting room equipment. The role requires practical troubleshooting, professional communication and a reliable approach to asset records, incident notes and follow-up actions. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

• Three years of experience in desktop support, endpoint support, helpdesk support or field support.
• Ability to support Windows devices, Microsoft 365 apps, printers, peripherals, mobile devices and meeting rooms.
• Experience preparing laptops, assisting new starters, troubleshooting user profiles and resolving hardware issues.
• Understanding of software deployment, device compliance, asset tracking and desktop support procedures.
• Ability to document incidents, service requests, known fixes, equipment changes and escalation notes accurately.
• Professional communication style and awareness of security, privacy and device-handling requirements.

Nice to have:

• Exposure to Microsoft Intune, Autopilot, endpoint analytics or compliance policies.
• Experience with hardware refresh projects or SOE image testing.
• Basic PowerShell skills for device checks or repeatable support activities.