Application Support Analyst

Remote @Geekhub_IT posted 1 week ago in Helpdesk and Support

Job Detail

  • Job ID 10044
  • Qualification Level  Bachelors Degree 
  • Work Type  Full Time
  • Minimum Experience in Years  2

Job Description

A Sydney software business is looking for an Application Support Analyst to assist customers and internal users with platform issues, configuration questions and recurring incidents.

Required skills:

  • Investigate application issues using logs, screenshots, data checks and user reports.
  • Write clear support notes, known-error records and escalation summaries.
  • Perform basic SQL lookups or data validation under approved procedures.
  • Coordinate with developers or product teams when defects require deeper investigation.

Nice to have:

  • Exposure to REST APIs or SaaS integration support.
  • Experience testing fixes before production release.
  • Strong interest in improving support documentation and self-service content.

Required Skills

APIs Application Support Documentation SQL Troubleshooting

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