A Melbourne professional services firm requires a Desktop Support Engineer to provide hands-on assistance across office technology, end-user devices and standard business platforms. This onsite role suits someone with three years of support experience who is comfortable working directly with staff, preparing equipment and resolving practical workplace technology issues. You will support Windows laptops, monitors, docks, printers, mobile devices, Microsoft 365 and meeting-room tools while helping maintain accurate asset records and support documentation. The position is ideal for someone who can combine technical problem solving with friendly, reliable service in a busy office environment.

Essential criteria:

• Three years of desktop support, helpdesk support or field support experience in a business environment.
• Ability to support Windows devices, Microsoft 365 apps, printers, peripherals, mobile devices and meeting-room equipment.
• Experience preparing laptops, installing approved software, assisting new starters and updating asset records.
• Strong troubleshooting skills across hardware faults, user profiles, Wi-Fi, VPN and standard application issues.
• Ability to document incidents, service requests, equipment changes and known fixes accurately.
• Professional communication style and a strong awareness of security and privacy when handling user devices.

Nice to have:

• Exposure to Microsoft Intune, Autopilot or endpoint compliance checks.
• Experience supporting Teams Rooms, AV equipment or collaboration spaces.
• Basic PowerShell knowledge for device checks or repeatable support tasks.