A Sydney-based business technology team is looking for a Technical Support Analyst to assist internal users with day-to-day support requests, system access and application issues. This hybrid role is suitable for someone with two years of IT support experience who enjoys structured troubleshooting, clear communication and accurate documentation. You will be part of a collaborative support function that handles Microsoft 365, Windows devices, account requests, business applications and common connectivity problems. The role provides a good pathway into systems support or application support while still requiring strong customer service and dependable follow-through on tickets.

Essential criteria:

• Two years of experience in helpdesk, desktop support, technical support or a similar user-facing IT role.
• Ability to troubleshoot Windows 11, Microsoft 365, browser, printing, password and standard application issues.
• Experience logging tickets with clear symptoms, troubleshooting steps, resolution notes and escalation details.
• Understanding of basic account administration, access requests and service desk procedures.
• Good communication skills and the ability to explain technical steps to non-technical users.
• Ability to prioritise support requests and follow security, privacy and change-control expectations.

Nice to have:

• Exposure to Intune, Active Directory or remote support tools.
• Experience writing knowledge base articles or user support guides.
• Interest in progressing into systems administration, application support or cloud support.