A Sydney-based business services organisation is looking for an IT Support Technician to assist staff with everyday technology issues, device preparation and office support requests. This role is suited to someone early in their IT career who enjoys face-to-face troubleshooting, structured processes and helpful communication. You will support Windows devices, Microsoft 365, printers, meeting room equipment and standard applications while learning from senior team members. The environment is friendly and structured, with clear procedures, accurate ticket notes and opportunities to grow into broader desktop or systems support work.

Essential criteria:

• At least one year of experience in helpdesk, desktop support, field support or a similar entry-level IT role.
• Ability to support Windows laptops, desktops, monitors, printers, docks, mobile devices and standard office peripherals.
• Working knowledge of Microsoft 365 applications, password resets, browser issues, Wi-Fi connectivity and basic printing problems.
• Confidence creating service tickets with clear symptoms, troubleshooting steps, resolution notes and escalation details.
• Good communication skills and patience when supporting users with different levels of technical confidence.
• Ability to follow security, privacy and acceptable-use procedures when handling user devices and account information.

Nice to have:

• Exposure to Intune, Autopilot or endpoint management processes.
• Experience supporting meeting-room equipment, Teams calls or collaboration devices.
• Basic scripting or automation interest for repeatable desktop support tasks.