A Sydney cloud consultancy is looking for a Cloud Support Analyst to assist with customer cloud services, operational monitoring and support requests. This remote role suits someone who has already worked in IT support and has practical exposure to cloud platforms or cloud-hosted services. You will help monitor service health, review alerts, support access requests and gather useful information for senior cloud engineers. The role provides a strong pathway into cloud engineering, DevOps or platform operations while still requiring disciplined customer support and documentation habits.

Essential criteria:

• Three years of IT support experience, including exposure to Azure, AWS, Microsoft 365 or cloud-hosted business services.
• Ability to respond to cloud support tickets involving access, service health, alerts and basic configuration issues.
• Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
• Ability to gather evidence for escalations, including logs, timelines, affected services and actions already completed.
• Good documentation skills for runbooks, customer environment notes, service changes and handover information.
• Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

• Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
• Basic scripting or automation experience with PowerShell, Bash or Python.
• Interest in cloud engineering, DevOps practices and infrastructure automation.