A Sydney professional services organisation is looking for a Level 1 Desktop Support Technician to assist staff with everyday technology issues, device setup and workplace support. This role is suited to someone early in their IT career who enjoys face-to-face troubleshooting, structured processes and helpful communication. You will be part of a small support team that values accurate tickets, friendly service and practical problem solving. The position offers exposure to Windows devices, Microsoft 365, office hardware, meeting room equipment and standard support workflows, with senior staff available for guidance when issues need escalation.

Essential criteria:

• At least one year of experience in desktop support, helpdesk support, field support or a similar customer-facing IT role.
• Ability to support Windows laptops, desktops, printers, docks, monitors, mobile devices and common office peripherals.
• Working knowledge of Microsoft 365 applications, password resets, browser issues, Wi-Fi connectivity, printing and standard business software.
• Confidence creating tickets with clear symptoms, actions taken, resolution notes and escalation details for future reference.
• Good communication skills, patience with non-technical users and a willingness to follow documented support procedures.
• Awareness of privacy, security and acceptable-use requirements when handling user devices, accounts and company information.

Nice to have:

• Exposure to Intune, Autopilot, endpoint compliance or basic device management processes.
• Experience supporting Teams Rooms, headsets, webcams or other collaboration equipment.
• Basic PowerShell knowledge for simple checks, information gathering or repeatable desktop tasks.