A Sydney-based professional services organisation is looking for a Junior IT Support Analyst to assist staff with day-to-day technology requests, account access and basic application issues. This onsite role suits someone with two years of helpdesk or desktop support experience who wants to keep building practical troubleshooting skills in a structured team environment. You will work with Windows devices, Microsoft 365, printers, meeting room equipment, user requests and common business applications. The role is ideal for someone who communicates clearly, keeps accurate ticket notes and enjoys helping users resolve problems without unnecessary complexity.

Essential criteria:

• Two years of experience in helpdesk, desktop support, field support or a similar user-facing IT role.
• Ability to support Windows 11, Microsoft 365, browsers, printers, passwords and common office applications.
• Experience logging tickets with clear symptoms, troubleshooting steps, resolution details and escalation notes.
• Basic understanding of user accounts, access requests, device setup and service desk procedures.
• Good communication skills and patience when supporting users with different levels of technical confidence.
• Awareness of privacy, security and acceptable-use expectations when handling devices and user information.

Nice to have:

• Exposure to Active Directory, Intune or remote support tools.
• Experience supporting Teams meetings, meeting rooms or collaboration devices.
• Interest in progressing into desktop engineering, systems support or cloud support.