IT Service Desk Team Lead

Onsite @Geekhub_IT posted 1 week ago in Team Leads

Job Detail

  • Job ID 10047
  • Qualification Level  Bachelors Degree 
  • Work Type  Full Time
  • Minimum Experience in Years  5

Job Description

A Melbourne organisation is looking for an IT Service Desk Team Lead to support a small helpdesk team while remaining hands-on with escalated user issues.

Required skills:

  • Coordinate daily ticket queues, priorities, handovers and escalation activity.
  • Coach junior analysts on troubleshooting steps, communication and documentation quality.
  • Handle escalated Microsoft 365, desktop, account and application support issues.
  • Track service performance and identify recurring problems or process gaps.

Nice to have:

  • Experience with ITIL practices or service reporting.
  • Previous responsibility for rostering, mentoring or quality checks.
  • Ability to improve knowledge articles and support templates.

Required Skills

Coaching ITIL Service Desk SLA Management Team Leadership

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