A Melbourne organisation is seeking an Endpoint Support Specialist to help manage Windows devices, user support tasks and endpoint administration. This hybrid role is suitable for someone with three years of IT support experience and practical exposure to device management or modern workplace tools. You will work with Windows 11, Microsoft 365, device builds, compliance checks, software deployment and user troubleshooting. The position offers a strong pathway into endpoint engineering while still requiring hands-on support, careful testing and clear communication with staff and technical teams.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

• Three years of experience in desktop support, endpoint support or modern workplace administration.
• Ability to support Windows 11 devices, Microsoft 365 apps, user profiles and common endpoint issues.
• Exposure to device enrolment, software deployment, compliance checks or endpoint configuration processes.
• Experience preparing devices, supporting new starters and maintaining asset or deployment records.
• Ability to troubleshoot issues methodically and document fixes, known issues and escalation notes.
• Understanding of security and privacy requirements for devices, accounts and business data.

Nice to have:

• Experience with Microsoft Intune, Autopilot or endpoint security baselines.
• Basic PowerShell scripting for device checks or repeatable support tasks.
• Exposure to Defender for Endpoint or vulnerability remediation activities.