A Melbourne-based cloud services company requires a Microsoft 365 Support Specialist to assist customers with productivity, identity and collaboration platforms. This remote role suits someone who has already supported Microsoft 365 in a business environment and wants to deepen their tenant administration skills. You will work on issues involving Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 apps and Entra ID. The position involves customer communication, investigation through admin centres, practical troubleshooting and the creation of clear notes that help customers understand what has been changed or resolved.

Essential criteria:

• Three years of experience in IT support with regular exposure to Microsoft 365 administration and user support.
• Ability to troubleshoot Exchange Online, Teams meetings, OneDrive sync, SharePoint access and Microsoft 365 application problems.
• Understanding of user, licence, group, mailbox, MFA and permission administration across Microsoft 365 and Entra ID.
• Experience using admin centres, message trace, audit information and service-health reports during investigations.
• Ability to document customer-facing steps, technical findings and internal known-error information clearly.
• Strong written communication and the judgement to escalate complex security, migration or tenant configuration issues.

Nice to have:

• Exposure to Intune, Defender for Office 365, conditional access or endpoint compliance.
• Understanding of DNS records used for email, authentication and Microsoft 365 services.
• Experience assisting with mailbox migrations, tenant clean-up or collaboration governance.