A Melbourne business technology team needs an IT Analyst to support users, document issues and assist with small system improvements. The role is suitable for someone with one year of IT experience who enjoys troubleshooting and structured analysis.

Requirements:

• Analyse support requests to identify symptoms, impact, priority and possible root causes.
• Assist users with Microsoft 365, access, application and device-related issues.
• Document business application problems, support procedures and recurring service trends.
• Work with technical staff to test fixes, validate changes and update knowledge articles.
• Prepare simple reports on ticket volumes, common problems and improvement opportunities.
• Communicate clearly with users, vendors and internal teams throughout the support process.