IT Jobs Australia - Information Technology Jobs - Feed

Service Delivery Manager

A Brisbane managed services provider is seeking a Service Delivery Manager to oversee client service performance, communication and operational follow-through. This hybrid role suits someone with five years of IT services experience who understands support queues, escalations, service reporting and customer expectations. You will coordinate service reviews, monitor SLA performance, manage escalations, track improvement actions and work closely with technical teams to improve the client experience. The role requires a calm organiser who can build trust with customers, identify service risks early and keep internal teams aligned around agreed outcomes.

Essential criteria:

Five years of experience in IT service delivery, managed services, service desk leadership or technical account coordination.
Ability to manage client communication, service reviews, escalation updates and improvement action tracking.
Understanding of SLA performance, ticket trends, incident priorities and support process improvement.
Experience working with technical teams to coordinate resolution of recurring or high-impact service issues.
Strong reporting, documentation, meeting facilitation and stakeholder management skills.
Ability to balance customer expectations, commercial priorities and realistic technical delivery timeframes.

Nice to have:

ITIL certification or practical exposure to ITIL-based service management.
Experience in an MSP, multi-client support environment or technology services provider.
Exposure to account management, customer success or service transition activities.

IT Consultant

A Melbourne IT consulting firm is looking for an IT Consultant to assist business clients with technology improvements, support escalations and small project delivery. This hybrid role suits someone with five years of broad IT experience who can communicate confidently with clients while remaining practical and hands-on. You will help assess requirements, recommend suitable solutions, document agreed actions and work with technical teams to deliver improvements across Microsoft 365, cloud, desktop and infrastructure services. The position requires commercial awareness, clear communication and the ability to balance customer expectations with realistic technical outcomes.

Essential criteria:

Five years of experience in IT support, consulting, systems administration, cloud support or managed services delivery.
Ability to discuss customer requirements, clarify problems and translate them into practical technical actions.
Working knowledge of Microsoft 365, Windows environments, user platforms, cloud services and common networking concepts.
Experience preparing clear documentation, recommendations, meeting notes and implementation handover material.
Strong communication skills and confidence working with business stakeholders and technical delivery teams.
Ability to manage priorities, follow up actions and maintain professional client communication.

Nice to have:

Exposure to Azure, Intune, security baselines or Microsoft 365 governance.
Experience supporting pre-sales discovery, service reviews or project scoping.
Relevant Microsoft, networking, security or ITIL certification.

Cloud Support Engineer

A Sydney cloud consultancy is looking for a Cloud Support Engineer to assist with customer cloud environments, operational checks and service desk escalations. This hybrid role suits someone with three years of IT support experience and practical exposure to cloud-hosted services or Microsoft 365 administration. You will help review monitoring alerts, complete documented cloud administration tasks, support customer access requests and gather evidence for senior cloud engineers. The position provides a useful pathway into cloud engineering, DevOps or platform operations while still requiring strong customer service, careful documentation and disciplined troubleshooting habits.

Essential criteria:

Three years of IT support experience, ideally with exposure to Azure, AWS, Microsoft 365 or cloud-hosted services.
Ability to respond to cloud support tickets involving access, alerts, service health and basic configuration issues.
Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
Ability to collect evidence for escalation, including logs, timelines, affected services and actions completed.
Good documentation skills for customer environment notes, runbooks, service changes and handovers.
Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
Basic scripting or automation knowledge using PowerShell, Bash or Python.
Interest in cloud engineering, DevOps practices or infrastructure automation.

Senior Systems Engineer

A Melbourne managed technology provider is looking for a Senior Systems Engineer to handle escalated infrastructure support, project work and technical guidance for customer environments. This hybrid role suits someone with five years of systems experience who can take ownership of server, cloud and infrastructure issues while supporting junior team members. You will work across Windows Server, Azure, Microsoft 365, virtualisation, backup platforms, monitoring and documentation. The position requires a practical engineer who can assess risk, communicate clearly, complete changes carefully and help improve operational standards for supported environments.

Essential criteria:

Five years of experience in systems engineering, infrastructure support or senior technical support roles.
Strong working knowledge of Windows Server, Active Directory, Microsoft 365, Azure and virtualisation platforms.
Ability to troubleshoot escalated server, backup, identity, cloud and application platform issues.
Experience planning and completing approved changes with clear testing, rollback and documentation steps.
Ability to mentor junior technicians and provide useful escalation feedback without taking over every task.
Strong awareness of security, access control, backup, monitoring and change-management requirements.

Nice to have:

Experience with VMware, Hyper-V, Veeam, Azure Virtual Desktop or hybrid cloud migrations.
PowerShell or automation skills for administration, reporting and repeatable operational tasks.
Microsoft, virtualisation, backup or cloud certification.

Systems Administrator

A Brisbane-based organisation is looking for a Systems Administrator to maintain internal systems, support infrastructure requests and assist with operational improvements. This hybrid role suits someone with four years of IT experience who can manage routine administration while escalating higher-risk changes appropriately. You will work across Windows Server, Active Directory, Microsoft 365, backups, patching, permissions, monitoring and user support escalations. The role is suited to someone dependable, security aware and comfortable balancing operational tasks with responsive support for business users and technology stakeholders. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Four years of experience in systems administration, infrastructure support or escalated technical support roles.
Working knowledge of Windows Server, Active Directory, Microsoft 365, permissions, file services and backup concepts.
Ability to monitor system health, review backups, support patching activity and troubleshoot server-related issues.
Experience managing user access, groups, shared resources and routine administrative changes under approval.
Good documentation skills for technical procedures, change notes, environment details and support handovers.
Ability to follow security, change-control and incident-management processes in a business environment.

Nice to have:

Exposure to Azure, VMware, Hyper-V, Veeam or disaster recovery testing.
PowerShell skills for reporting, checks or repeatable administration.
Experience supporting small projects, upgrades or infrastructure lifecycle activities.

Systems Administrators

A Sydney technology services company is looking for Systems Administrators to support server platforms, user services and routine infrastructure operations. This hybrid role suits someone with three years of hands-on IT experience who can work across Windows Server, Active Directory, Microsoft 365 and standard operational checks. You will assist with escalated support, access changes, patching coordination, backup reviews and documentation for supported environments. The position requires a careful administrator who can follow approval processes, keep accurate records and communicate clearly with both users and technical team members. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Three years of experience in systems administration, infrastructure support, desktop support or escalated service desk work.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services, permissions and account administration.
Ability to review monitoring alerts, backup results, patching outcomes and routine system health checks.
Experience troubleshooting escalated user, desktop, application, server access and connectivity issues.
Strong documentation habits for changes, technical notes, support handovers and environment details.
Awareness of security, access-control and change-management expectations in business IT environments.

Nice to have:

Exposure to Azure, VMware, Hyper-V or backup and recovery testing.
PowerShell skills for simple reporting, checks or repeatable administration tasks.
Experience maintaining runbooks, diagrams or infrastructure documentation.

IT Consultant

A Brisbane IT consulting firm is looking for an IT Consultant to assist business clients with technology improvements, support escalations and small project delivery. This hybrid role suits someone with five years of broad IT experience who can communicate confidently with clients while remaining practical and hands-on. You will help assess requirements, recommend suitable solutions, document agreed actions and work with technical teams to deliver improvements across Microsoft 365, cloud, desktop and infrastructure services. The position requires commercial awareness, clear communication and the ability to balance customer expectations with realistic technical outcomes.

Essential criteria:

Five years of experience in IT support, consulting, systems administration, cloud support or managed services delivery.
Ability to discuss customer requirements, clarify problems and translate them into practical technical actions.
Working knowledge of Microsoft 365, Windows environments, user platforms, cloud services and common networking concepts.
Experience preparing clear documentation, recommendations, meeting notes and implementation handover material.
Strong communication skills and confidence working with business stakeholders and technical delivery teams.
Ability to manage priorities, follow up actions and maintain professional client communication.

Nice to have:

Exposure to Azure, Intune, security baselines or Microsoft 365 governance.
Experience supporting pre-sales discovery, service reviews or project scoping.
Relevant Microsoft, networking, security or ITIL certification.

Service Delivery Manager

A Sydney managed services provider is seeking a Service Delivery Manager to oversee client service performance, communication and operational follow-through. This hybrid role suits someone with five years of IT services experience who understands support queues, escalations, service reporting and customer expectations. You will coordinate service reviews, monitor SLA performance, manage escalations, track improvement actions and work closely with technical teams to improve the client experience. The role requires a calm organiser who can build trust with customers, identify service risks early and keep internal teams aligned around agreed outcomes.

Essential criteria:

Five years of experience in IT service delivery, managed services, service desk leadership or technical account coordination.
Ability to manage client communication, service reviews, escalation updates and improvement action tracking.
Understanding of SLA performance, ticket trends, incident priorities and support process improvement.
Experience working with technical teams to coordinate resolution of recurring or high-impact service issues.
Strong reporting, documentation, meeting facilitation and stakeholder management skills.
Ability to balance customer expectations, commercial priorities and realistic technical delivery timeframes.

Nice to have:

ITIL certification or practical exposure to ITIL-based service management.
Experience in an MSP, multi-client support environment or technology services provider.
Exposure to account management, customer success or service transition activities.

Junior Systems Engineer

A Brisbane technology services provider is looking for a Junior Systems Engineer to assist with escalated support, routine infrastructure checks and customer system administration. This hybrid role is suited to someone with three years of IT experience who has already handled desktop and service desk work and now wants broader exposure to systems administration. You will help with Windows Server, Active Directory, Microsoft 365, backup checks, monitoring alerts and user administration while learning from senior engineers. The role requires careful documentation, methodical troubleshooting and a willingness to follow change processes before making updates to customer environments.

The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.Essential criteria:

Three years of IT support, systems support or junior infrastructure experience.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services and permissions.
Ability to review monitoring alerts, backup results, patching outcomes and routine system health checks.
Experience troubleshooting escalated account, desktop, application and connectivity issues.
Ability to document technical actions, handover notes, customer environment details and escalation summaries.
Careful approach to access changes, security expectations, approvals and standard operating procedures.

Nice to have:

Exposure to Azure, Hyper-V, VMware or backup and recovery testing.
Basic PowerShell skills for simple administration and reporting tasks.
Experience maintaining runbooks, diagrams or infrastructure documentation.

MSP Support Engineer

A Brisbane managed services provider is looking for an MSP Support Engineer to manage escalated support tickets, assist with client changes and provide reliable technical guidance. This hybrid role suits someone with five years of IT support experience who has worked across Microsoft 365, Windows environments, user administration and common network issues. You will support small and medium business customers, coordinate escalations, maintain documentation and help junior technicians improve their troubleshooting process. The role requires a practical service mindset, strong ticket ownership and the ability to balance technical accuracy with clear customer communication.

Essential criteria:

Five years of experience in MSP support, service desk, desktop support or systems support roles.
Ability to resolve escalated Microsoft 365, Windows, account, email, printing, VPN and connectivity incidents.
Experience with Active Directory, Microsoft 365 administration, basic server tasks and customer documentation.
Ability to support junior technicians through clear escalation feedback and practical troubleshooting advice.
Strong ticket ownership, time entry discipline, client communication and follow-through on service commitments.
Awareness of change-control, security, backup and approval requirements in managed customer environments.

Nice to have:

Exposure to Azure, Intune, backup platforms, RMM tools or firewall administration.
Experience working with multiple clients, priorities and SLA expectations.
Foundational Microsoft, networking, security or ITIL certification.

Technical Support Analyst

A Sydney-based business technology team is looking for a Technical Support Analyst to assist internal users with day-to-day support requests, system access and application issues. This hybrid role is suitable for someone with two years of IT support experience who enjoys structured troubleshooting, clear communication and accurate documentation. You will be part of a collaborative support function that handles Microsoft 365, Windows devices, account requests, business applications and common connectivity problems. The role provides a good pathway into systems support or application support while still requiring strong customer service and dependable follow-through on tickets.

Essential criteria:

Two years of experience in helpdesk, desktop support, technical support or a similar user-facing IT role.
Ability to troubleshoot Windows 11, Microsoft 365, browser, printing, password and standard application issues.
Experience logging tickets with clear symptoms, troubleshooting steps, resolution notes and escalation details.
Understanding of basic account administration, access requests and service desk procedures.
Good communication skills and the ability to explain technical steps to non-technical users.
Ability to prioritise support requests and follow security, privacy and change-control expectations.

Nice to have:

Exposure to Intune, Active Directory or remote support tools.
Experience writing knowledge base articles or user support guides.
Interest in progressing into systems administration, application support or cloud support.

Endpoint Support Specialist

A Melbourne organisation is seeking an Endpoint Support Specialist to help manage Windows devices, user support tasks and endpoint administration. This hybrid role is suitable for someone with three years of IT support experience and practical exposure to device management or modern workplace tools. You will work with Windows 11, Microsoft 365, device builds, compliance checks, software deployment and user troubleshooting. The position offers a strong pathway into endpoint engineering while still requiring hands-on support, careful testing and clear communication with staff and technical teams.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Three years of experience in desktop support, endpoint support or modern workplace administration.
Ability to support Windows 11 devices, Microsoft 365 apps, user profiles and common endpoint issues.
Exposure to device enrolment, software deployment, compliance checks or endpoint configuration processes.
Experience preparing devices, supporting new starters and maintaining asset or deployment records.
Ability to troubleshoot issues methodically and document fixes, known issues and escalation notes.
Understanding of security and privacy requirements for devices, accounts and business data.

Nice to have:

Experience with Microsoft Intune, Autopilot or endpoint security baselines.
Basic PowerShell scripting for device checks or repeatable support tasks.
Exposure to Defender for Endpoint or vulnerability remediation activities.

Cloud Support Engineer

A Sydney cloud consultancy is looking for a Cloud Support Engineer to assist with customer cloud environments, operational checks and service desk escalations. This hybrid role suits someone with two years of IT support experience and an interest in cloud platforms. You will help review monitoring alerts, complete documented cloud administration tasks, support Microsoft 365 and gather information for senior cloud engineers. The position provides a useful stepping stone into cloud engineering, DevOps or platform operations while still requiring strong customer service, careful documentation and disciplined troubleshooting habits.

Essential criteria:

Two years of IT support experience, ideally with exposure to Microsoft 365, Azure, AWS or cloud-hosted services.
Ability to respond to cloud support tickets involving access, alerts, service health and basic configuration issues.
Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
Ability to collect evidence for escalation, including logs, timelines, affected services and actions completed.
Good documentation skills for customer environment notes, runbooks, service changes and handovers.
Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
Basic scripting or automation knowledge using PowerShell, Bash or Python.
Interest in cloud engineering, DevOps practices or infrastructure automation.

Security Support Analyst

A Perth business technology team is seeking a Security Support Analyst to assist with user-focused security tasks, alert review and basic incident documentation. This hybrid role is suitable for someone with two years of IT experience who wants to move toward cybersecurity. You will help review suspicious email reports, MFA issues, endpoint alerts and access-related concerns while working with IT support teams to apply simple remediation steps. The role requires curiosity, careful evidence handling, clear notes and the discipline to follow approved response procedures before escalating high-risk events.

Essential criteria:

Two years of experience in IT support, systems support or a junior security-focused role.
Ability to review basic security alerts and collect relevant evidence for assessment or escalation.
Understanding of MFA, endpoint protection, suspicious email handling and common user security risks.
Experience documenting incidents with affected users, systems, timestamps, symptoms and actions taken.
Willingness to follow approved response procedures and escalate confirmed or high-risk events quickly.
Ability to handle information confidentially and follow privacy, security and evidence-handling requirements.

Nice to have:

Exposure to Microsoft Defender, SIEM tools, phishing simulations or vulnerability scanning.
Understanding of identity protection, secure password practices and common attack techniques.
Security certification study or interest in SOC analyst career progression.

Junior MSP Support Engineer

A Melbourne managed services provider is seeking a Junior MSP Support Engineer to work across customer tickets, remote troubleshooting and routine operational tasks. This hybrid role is ideal for someone with two years of IT support experience who wants exposure to different environments and technologies. You will help small and medium business customers with Microsoft 365, Windows devices, account administration, remote support and simple connectivity issues. The role suits someone organised, service-focused and keen to develop stronger technical skills while following managed services processes and escalation standards.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Two years of experience in helpdesk, desktop support, MSP support or general IT support roles.
Ability to resolve common Microsoft 365, Windows, email, printing, VPN and account-related incidents.
Basic Active Directory and Microsoft 365 administration skills, including users, groups, licences and mailboxes.
Experience using remote support tools to investigate issues and confirm fixes with users.
Ability to maintain ticket notes, time entries, customer documentation and clear escalation summaries.
Strong customer service approach and willingness to follow change-control and security procedures.

Nice to have:

Exposure to Azure, Intune, backup tools or remote monitoring platforms.
Experience supporting multiple customers or working from a managed services queue.
Foundational Microsoft, networking or ITIL certification.

Systems Support Analyst

A Perth technology services team is looking for a Systems Support Analyst to assist with escalated support, routine server checks and business system administration. This hybrid role suits someone with three years of IT experience who has moved beyond basic service desk work and wants to strengthen infrastructure skills. You will help monitor systems, review backup outcomes, perform user and permission changes, and troubleshoot issues across Windows, Microsoft 365 and core business platforms. The role requires careful documentation, clear escalation habits and a practical approach to maintaining reliable services.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Three years of experience in IT support, systems support or junior infrastructure administration.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services and account administration.
Ability to review monitoring alerts, backup results, patching outcomes and routine health checks.
Experience troubleshooting escalated desktop, account, application and connectivity issues using a structured method.
Ability to document technical actions, service checks and handover notes clearly.
Willingness to escalate risks, failed tasks or unfamiliar infrastructure problems with useful supporting information.

Nice to have:

Exposure to Azure, VMware, Hyper-V or backup and recovery testing.
Basic PowerShell skills for administration, checks or reporting.
Experience maintaining technical runbooks, diagrams or support procedures.

Junior Systems Administrator

A Sydney technology services team is looking for a Junior Systems Administrator to support day-to-day administration of user platforms, servers and internal systems. This role is designed for someone who has moved beyond basic service desk work and wants to grow into broader infrastructure administration. You will assist with routine operational checks, user and access changes, backup reviews and escalated support requests. The team will provide guidance, but you will be expected to work carefully, document your actions and ask clear questions when a task is outside your current experience.

Essential criteria:

Two years of experience in IT support, systems support or a junior infrastructure role.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services, permissions and common account administration tasks.
Ability to monitor alerts, backup results, patching outcomes and routine health checks for supported systems.
Experience troubleshooting escalated desktop, account, application and connectivity issues with a structured approach.
Ability to use PowerShell carefully for simple administration, reporting or information-gathering tasks.
Good documentation habits, attention to detail and willingness to escalate risks, failed changes or unfamiliar problems.

Nice to have:

Exposure to Azure, VMware, Hyper-V, backup testing or disaster recovery processes.
Experience maintaining operational runbooks, technical diagrams or infrastructure documentation.
Interest in automation, cloud administration and long-term systems engineering development.

Application Support Specialist

A Melbourne software company is seeking an Application Support Specialist to assist customers and internal teams with platform issues, configuration questions and recurring incidents. This hybrid role suits someone who enjoys investigating software behaviour, reproducing issues and turning technical findings into clear guidance. You will work closely with product, development and customer success teams to resolve cases, identify defects and improve the support knowledge base. The position requires patience, analytical thinking and the ability to explain application behaviour to both technical and non-technical stakeholders.

Essential criteria:

Three years of experience in application support, product support, SaaS support or a related technical support role.
Ability to investigate application issues using user reports, logs, screenshots, configuration checks and available data.
Basic SQL ability for approved lookups, data validation or investigation of customer-reported issues.
Experience documenting incidents, reproduction steps, known errors and escalation summaries for development teams.
Strong customer communication skills and the ability to manage expectations during complex support cases.
Ability to coordinate with developers, product staff and service teams when defects or configuration changes are required.

Nice to have:

Exposure to REST APIs, integrations, web applications or cloud-hosted SaaS platforms.
Experience testing fixes, validating releases or supporting user acceptance testing.
Ability to write knowledge base articles, support guides or internal troubleshooting procedures.

Junior Cyber Security Analyst

A Melbourne organisation is looking for a Junior Cyber Security Analyst to assist with monitoring, security tickets and user-focused protection activities. This hybrid role suits someone with general IT experience who wants to move into security operations. You will help review alerts, document suspicious activity, support access checks and work with IT support teams to remediate straightforward security issues. The position is a good fit for someone who is curious, careful with evidence and comfortable following defined response processes before escalating higher-risk events.

Essential criteria:

Two years of IT support, systems support or junior security experience with strong interest in cybersecurity.
Ability to review basic security alerts and collect relevant evidence for assessment or escalation.
Understanding of MFA, endpoint protection, suspicious email handling and common user security risks.
Experience documenting incidents with affected users, systems, timestamps, symptoms and actions taken.
Willingness to follow approved response procedures and escalate confirmed or high-risk events quickly.
Ability to work confidentially and follow privacy, security and evidence-handling requirements.

Nice to have:

Exposure to Microsoft Defender, SIEM tools, phishing simulation platforms or vulnerability scanning.
Understanding of identity protection, secure password practices and common attack techniques.
Security certification study or interest in SOC analyst career progression.

IT Service Desk Coordinator

A Sydney-based technology services team requires an IT Service Desk Coordinator to help organise support queues, improve communication and assist with escalated user issues. This hybrid role suits someone with solid service desk experience who is ready to take on more coordination responsibility while staying close to hands-on support. You will help manage ticket priorities, review information quality, monitor response risks and support junior analysts. The role needs a calm organiser who can keep users informed and help the team work through busy support periods.

The position also suits someone who can balance practical troubleshooting with clear documentation and consistent follow-through on support commitments.Essential criteria:

Four years of experience in service desk, desktop support or IT support roles with some coordination responsibility.
Ability to coordinate daily ticket queues, priorities, follow-ups, handovers and escalation activity.
Hands-on support ability across Microsoft 365, desktop, account, application and access-related incidents.
Experience reviewing ticket quality, identifying missing information and improving documentation standards.
Ability to monitor SLA risks and communicate delays, blockers or priority changes to stakeholders.
Strong customer focus, calm communication and willingness to coach junior support staff.

Nice to have:

Exposure to ITIL practices, service reporting or continual improvement activities.
Previous mentoring, queue management, shift coordination or quality assurance experience.
Experience in an MSP, corporate service desk or multi-site support environment.

IT Support Engineer

A Melbourne managed services provider is seeking an IT Support Engineer to work across customer tickets, remote troubleshooting and small operational tasks. This hybrid role suits someone with developing technical confidence who wants to broaden their skills across Microsoft 365, Windows devices, Active Directory and basic networking. You will support multiple business customers, follow managed services processes and learn from senior engineers while still owning day-to-day tickets. The environment is busy and customer focused, so the successful person will be organised, calm under pressure and comfortable documenting each step of the support process.

Essential criteria:

Two years of experience in helpdesk, desktop, MSP or general IT support roles with regular customer interaction.
Ability to resolve issues involving Microsoft 365, Windows devices, user accounts, email, printing, VPN and connectivity.
Experience using remote support tools to gather evidence, apply approved fixes and confirm outcomes with end users.
Basic Active Directory and Microsoft 365 administration skills, including users, groups, licences, mailboxes and permissions.
Ability to maintain ticket notes, client documentation, time entries and escalation summaries to a professional standard.
Strong customer service skills and a willingness to follow change-control, security and managed services procedures.

Nice to have:

Exposure to Azure, Intune, backup platforms, RMM tools or endpoint monitoring systems.
Experience working with multiple clients, priorities and support queues in an MSP environment.
Foundational Microsoft, networking or ITIL certification.

Cloud Support Technician

A Melbourne cloud consultancy requires a Cloud Support Technician to help maintain customer cloud services, user platforms and operational monitoring.

Required skills:

Respond to cloud support tickets involving access, alerts and service availability.
Assist with basic Azure, AWS and Microsoft 365 administration tasks.
Follow runbooks for monitoring checks, backup reviews and service-health updates.
Escalate platform incidents with accurate timelines, symptoms and actions taken.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts or AWS EC2.
Basic scripting or automation knowledge.
Interest in progressing into cloud engineering or DevOps roles.

ICT Support Specialist

A Sydney education technology provider needs an ICT Support Specialist to assist staff with devices, systems access, classroom tools and standard business platforms.

Required skills:

Provide support for Windows devices, Microsoft 365, printers and collaboration tools.
Assist users with system access, software requests and common network issues.
Maintain support records, device allocation notes and simple user guides.
Deliver patient support to staff with varying levels of technical confidence.

Nice to have:

Experience supporting education, training or classroom technology.
Basic networking and audiovisual troubleshooting skills.
Confidence creating short guides or running user walkthroughs.

Microsoft 365 Support Analyst

A Sydney managed services team is seeking a Microsoft 365 Support Analyst to help customers resolve productivity, identity and collaboration issues.

Required skills:

Support Exchange Online, Teams, OneDrive, SharePoint and Microsoft 365 apps.
Assist with user administration, licence changes and mailbox troubleshooting.
Investigate sign-in, MFA and conditional access issues using documented processes.
Create clear ticket notes and customer-facing explanations for common fixes.

Nice to have:

Experience with Entra ID, Intune or Defender for Office 365.
Knowledge of mail flow, DNS records and shared mailbox management.
Comfortable writing knowledge base articles for repeat issues.

Systems Support Engineer

A Melbourne IT services company is looking for a Systems Support Engineer to handle escalated support and routine infrastructure administration.

Required skills:

Support Windows Server, Active Directory, Microsoft 365 and backup platforms.
Complete user, group, permission and mailbox administration accurately.
Investigate alerts, failed backups, patching issues and basic server faults.
Maintain infrastructure documentation and escalation notes for senior engineers.

Nice to have:

Exposure to Azure, VMware or Hyper-V environments.
Ability to use PowerShell for simple administration tasks.
Experience with backup testing and restore validation.

Junior Network Administrator

A Melbourne technology provider needs a Junior Network Administrator to assist with day-to-day network support, documentation and first-level troubleshooting across client environments.

Required skills:

Understand TCP/IP, DNS, DHCP, VLANs and basic routing concepts.
Assist with switch, wireless and VPN troubleshooting under guidance.
Monitor alerts and collect logs, screenshots and configuration details.
Keep network diagrams, port records and support notes accurate.

Nice to have:

Cisco, Fortinet or Aruba exposure.
Introductory networking certification or equivalent study.
Experience working in an MSP or multi-site support environment.

Level 2 – Managed Services Engineer

A Sydney managed services provider is looking for a Level 2 Managed Services Engineer with at least one year of IT support experience. This hybrid role suits someone ready to move beyond basic helpdesk work while continuing to learn from senior engineers.

Requirements:

Support client environments covering Microsoft 365, Windows devices and basic server administration.
Investigate escalated tickets involving user access, email, printing, VPN and network connectivity.
Perform routine Active Directory, mailbox, group and permission changes using approved processes.
Assist with workstation deployments, backup checks, patching and small infrastructure tasks.
Maintain accurate ticket notes, client documentation and clear escalation summaries.
Provide professional customer communication and follow managed services standards.

IT Analyst

A Melbourne business technology team needs an IT Analyst to support users, document issues and assist with small system improvements. The role is suitable for someone with one year of IT experience who enjoys troubleshooting and structured analysis.

Requirements:

Analyse support requests to identify symptoms, impact, priority and possible root causes.
Assist users with Microsoft 365, access, application and device-related issues.
Document business application problems, support procedures and recurring service trends.
Work with technical staff to test fixes, validate changes and update knowledge articles.
Prepare simple reports on ticket volumes, common problems and improvement opportunities.
Communicate clearly with users, vendors and internal teams throughout the support process.

IT Systems Engineer

A Melbourne IT services provider is looking for an IT Systems Engineer to support business systems, user platforms and routine infrastructure tasks. This hybrid role suits someone with one year of support experience who wants to grow into systems administration.

Requirements:

Assist with Windows Server, Active Directory, Microsoft 365 and basic Azure administration.
Support user onboarding, permissions, device setup and standard operating procedures.
Monitor alerts, backup results and service health checks for customer environments.
Troubleshoot workstation, account, application and connectivity issues with clear documentation.
Use PowerShell carefully for approved administration and repeatable support tasks.
Escalate complex incidents while providing accurate notes and actions already completed.

MSP Engineer

A Sydney managed services provider is looking for an MSP Engineer with at least one year of IT support experience. This hybrid role suits someone who has worked across service desk, desktop support or small business environments and wants broader exposure to client systems.

Requirements:

Support customer environments covering Windows devices, Microsoft 365 and common business applications.
Use remote support tools to investigate incidents and complete routine service requests.
Assist with user administration, password resets, mailbox changes and basic permissions.
Troubleshoot simple network, printing, VPN and device connectivity problems.
Record accurate notes, time entries and escalation details in the ticketing system.
Work with senior engineers to learn standard MSP processes, documentation and change control.

Level 1 Helpdesk Support

A Melbourne-based technology services team needs a Level 1 Helpdesk Support person to assist users with everyday IT issues. This hybrid role is suited to someone with one year of helpdesk or desktop support experience and a strong customer service approach.

Requirements:

Answer support requests through phone, email and the service desk queue.
Resolve common issues with Windows, Microsoft 365, browsers, printers and passwords.
Create clear tickets with symptoms, troubleshooting steps and resolution information.
Follow documented procedures for account requests, device setup and software access.
Escalate unresolved or urgent incidents with useful background information.
Communicate patiently with users and maintain a professional support experience.

Level 2-3 Support Engineer

A Sydney MSP is seeking a Level 2-3 Support Engineer for escalated support and small project tasks. The role is still suitable for someone developing their career, provided they have at least one year of strong technical support experience and a willingness to learn.

Requirements:

Investigate escalated desktop, Microsoft 365, Windows Server and basic Azure issues.
Assist with user migrations, workstation deployments and client environment changes.
Perform Active Directory, mailbox, group and permission administration under approval.
Troubleshoot DNS, DHCP, VPN, Wi-Fi and firewall-related support issues at a basic level.
Prepare accurate documentation, checklists and handover notes for completed work.
Escalate complex infrastructure issues while clearly explaining actions already taken.

Service Desk Technician

A national Melbourne-based services organisation is hiring a Service Desk Technician to join its internal IT team. The hybrid role provides structured training and a clear pathway for developing technical support and service management skills.

Requirements:

Log, categorise and prioritise incidents and service requests accurately.
Resolve routine issues involving Windows, Microsoft 365, browsers and business applications.
Use established scripts and knowledge articles to provide consistent support.
Keep users informed about progress, expected timeframes and next actions.
Escalate priority incidents promptly and provide complete diagnostic information.
Contribute to service desk documentation, handovers and continuous improvement activities.

Junior Systems Support Technician

A Sydney managed technology provider is seeking a Junior Systems Support Technician to assist with server and user support tasks. This hybrid opportunity is suited to someone with helpdesk experience who wants to develop practical infrastructure and administration skills.

Requirements:

Assist with Windows Server, Active Directory and Microsoft 365 administration.
Monitor routine alerts, backup results and scheduled maintenance activities.
Complete user, group and permission changes under documented approval processes.
Support patching, workstation deployment and basic infrastructure troubleshooting.
Use PowerShell scripts carefully for approved repeatable administration tasks.
Escalate risks or unfamiliar issues and maintain clear technical notes for senior engineers.

Technical Support Representative

A Sydney software company is looking for a Technical Support Representative to assist customers using its online business platform. This hybrid role combines customer service with structured software troubleshooting and product learning.

Requirements:

Respond to customer questions through email, phone and the support portal.
Reproduce reported problems and gather clear screenshots, logs and account details.
Guide customers through standard configuration, access and browser troubleshooting steps.
Maintain complete case notes and communicate realistic response and resolution timeframes.
Escalate suspected software defects with clear reproduction steps and supporting evidence.
Learn product features quickly and contribute useful information to the customer knowledge base.

Level 1 Helpdesk Analyst

A Melbourne technology services team requires a Level 1 Helpdesk Analyst to provide first-contact support for staff and customers. The position combines structured troubleshooting with clear communication and offers a hybrid working arrangement after initial training.

Requirements:

Respond to support requests by phone, email and the service management portal.
Resolve common Windows, Microsoft 365, password, printing and connectivity issues.
Create accurate tickets with clear symptoms, actions taken and resolution details.
Follow documented procedures and escalate unresolved incidents to senior technicians.
Maintain a helpful and calm approach when supporting users with different technical abilities.
Demonstrate basic knowledge of Active Directory, remote support tools and desktop hardware.

Helpdesk Engineer

A growing Sydney IT support company is seeking a Helpdesk Engineer to assist small and medium business customers. This hybrid role focuses on resolving everyday technology issues while building broader skills across Microsoft, network and cloud environments.

Requirements:

Support users with desktop, email, Microsoft 365 and account-related incidents.
Use remote support tools to investigate and resolve common technical problems.
Complete basic user administration in Active Directory and Microsoft 365.
Assist with workstation builds, software deployment and new starter setup.
Document solutions and update internal knowledge articles when recurring issues are identified.
Escalate complex infrastructure or security issues with complete troubleshooting information.

Cloud Migration Engineer

A media technology organisation in Perth is seeking a Cloud Migration Engineer to move applications and infrastructure to supported cloud platforms. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in cloud migration engineering.
Hands-on capability with Cloud Migration, Azure, AWS.
Assess dependencies, execute migration waves and validate service readiness.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Infrastructure Project Engineer

A fast-growing fintech business is looking for a Infrastructure Project Engineer to implement server, network and cloud changes for client projects. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in infrastructure project delivery.
Hands-on capability with Infrastructure Projects, Windows Server, Networking.
Complete technical builds, testing, handover and operational documentation.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Application Security Engineer

A not-for-profit technology team in Brisbane is seeking a Application Security Engineer to embed security into software design and delivery. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in application security engineering.
Hands-on capability with Application Security, SAST, DAST.
Review code risks, integrate security testing and coach development teams.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

ServiceNow Developer

An e-commerce platform provider in Sydney is seeking a ServiceNow Developer to enhance IT service workflows and platform integrations. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in ServiceNow development.
Hands-on capability with ServiceNow, JavaScript, ITSM.
Configure scoped applications, automation and tested integration components.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Marketing Technology Specialist

A large retail technology team in Perth is seeking a Marketing Technology Specialist to support digital campaigns through reliable platforms and data flows. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in marketing technology.
Hands-on capability with Marketing Automation, CRM, Analytics.
Administer marketing tools, integrations, tracking and consent controls.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Software Test Lead

A government services contractor in Melbourne is seeking a Software Test Lead to lead quality planning and execution across delivery teams. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in software test leadership.
Hands-on capability with Test Leadership, Automation, Test Strategy.
Set test strategy, coordinate resources and improve quality engineering practices.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Cloud FinOps Analyst

An energy technology business is looking for a Cloud FinOps Analyst to improve cloud cost visibility, forecasting and optimisation. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in cloud financial operations.
Hands-on capability with FinOps, Cloud Cost, AWS.
Analyse consumption, identify savings and support accountable cloud ownership.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Solutions Consultant

An established managed services provider is looking for a Solutions Consultant to help clients define and evaluate suitable technology solutions. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in solution consulting.
Hands-on capability with Solution Consulting, Discovery, Cloud.
Run discovery sessions, demonstrate options and prepare solution proposals.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

IT Operations Manager

An enterprise software company in Sydney is seeking a IT Operations Manager to lead reliable day-to-day technology operations. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in IT operations management.
Hands-on capability with IT Operations, Service Management, Vendors.
Manage teams, suppliers, service performance, risk and improvement priorities.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

IT Project Manager

A national manufacturing group in Perth is seeking a IT Project Manager to deliver technology projects within agreed scope and governance. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in IT project management.
Hands-on capability with Project Management, Budget, Risk.
Manage plans, dependencies, risks, budgets and stakeholder reporting.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Technology Change Manager

An insurance technology company in Melbourne is seeking a Technology Change Manager to prepare users and teams for new systems and processes. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in technology change management.
Hands-on capability with Change Management, Communications, Training.
Develop impact assessments, communication plans and adoption activities.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Performance Test Engineer

A business software SaaS provider in Adelaide is seeking a Performance Test Engineer to assess application capacity, stability and response times. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in performance testing.
Hands-on capability with Performance Testing, JMeter, Load Testing.
Design realistic workloads, analyse bottlenecks and recommend improvements.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Incident Response Analyst

A logistics and transport organisation in Adelaide is seeking a Incident Response Analyst to investigate and contain security incidents. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in cyber incident response.
Hands-on capability with Incident Response, Forensics, SIEM.
Collect evidence, coordinate containment and document lessons learned.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Microsoft Dynamics 365 Consultant

A property technology company is looking for a Microsoft Dynamics 365 Consultant to design and configure business applications on Microsoft platforms. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in Dynamics 365 consulting.
Hands-on capability with Dynamics 365, Power Platform, Dataverse.
Lead discovery, configuration, testing and solution documentation.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

AI Engineer

A regional IT services company in Sydney is seeking a AI Engineer to build practical AI features for business workflows. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in artificial intelligence engineering.
Hands-on capability with Generative AI, Python, LLMs.
Evaluate models, implement retrieval pipelines and monitor solution quality.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Security Engineer

A growing Australian cloud consultancy is looking for a Security Engineer to implement and operate technical security controls. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in security engineering.
Hands-on capability with Security Engineering, EDR, SIEM.
Integrate security tools, automate response tasks and improve control coverage.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Java Developer

A digital product studio in Perth is seeking a Java Developer to build scalable services for high-volume business systems. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in Java development.
Hands-on capability with Java, Spring Boot, Microservices.
Create Spring services, integration tests and production-ready observability.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Database Administrator

A data and analytics consultancy in Adelaide is seeking a Database Administrator to maintain secure, available and well-performing database platforms. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in database administration.
Hands-on capability with SQL Server, PostgreSQL, Backup.
Manage backups, access, upgrades and performance troubleshooting.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Business Intelligence Developer

An engineering consultancy in Brisbane is seeking a Business Intelligence Developer to deliver trusted reporting and semantic data models. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in business intelligence development.
Hands-on capability with Power BI, SQL, DAX.
Build governed dashboards, measures and reusable reporting datasets.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Back End Developer

An education technology company in Sydney is seeking a Back End Developer to develop secure services, APIs and data processing components. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in back-end development.
Hands-on capability with Node.js, Python, REST APIs.
Design reliable interfaces, database access and automated test coverage.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

IT Support Team Lead

A national healthcare technology provider is looking for a IT Support Team Lead to lead support delivery and improve service performance. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in IT support leadership.
Hands-on capability with Team Leadership, ITIL, Microsoft 365.
Coach analysts, manage escalations and report against service targets.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Senior Software Developer

A telecommunications services provider in Brisbane is seeking a Senior Software Developer to lead feature delivery and improve engineering quality. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in senior software development.
Hands-on capability with Software Design, APIs, Cloud.
Guide technical decisions, review code and mentor development team members.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Systems Administrator

A not-for-profit technology team is looking for a Systems Administrator to maintain secure and reliable server environments. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in systems administration.
Hands-on capability with Windows Server, Linux, Active Directory.
Administer identity, patching, backups and core infrastructure services.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Infrastructure Engineer

An e-commerce platform provider in Sydney is seeking a Infrastructure Engineer to deliver server, cloud and network improvements. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in infrastructure engineering.
Hands-on capability with Windows Server, VMware, Azure.
Implement infrastructure changes with testing, documentation and rollback planning.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

IT Support Technician

A media technology organisation in Perth is seeking a IT Support Technician to resolve user technology issues and maintain workplace systems. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in IT support.
Hands-on capability with Windows 11, Microsoft 365, Active Directory.
Diagnose desktop, account, device and collaboration service incidents.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Field Services Engineer

A fast-growing fintech business in Melbourne is seeking a Field Services Engineer to deliver onsite technical support and equipment deployments. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in field services engineering.
Hands-on capability with Desktop Support, Networking, Microsoft 365.
Travel to client sites, resolve faults and complete installation documentation.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Platform Engineer

A large retail technology team in Perth is seeking a Platform Engineer to create dependable internal platforms for developers. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in platform engineering.
Hands-on capability with Kubernetes, Helm, Terraform.
Build supported platform services with clear documentation and lifecycle management.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Enterprise Architect

A government services contractor in Melbourne is seeking a Enterprise Architect to align technology investment with organisational strategy. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in enterprise architecture.
Hands-on capability with Enterprise Architecture, TOGAF, Roadmaps.
Maintain capability roadmaps, principles and architecture governance processes.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Network Engineer

An energy technology business in Adelaide is seeking a Network Engineer to implement and support secure enterprise connectivity. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in network engineering.
Hands-on capability with Cisco, Routing, Switching.
Configure routing, switching and VPN services and resolve complex faults.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

Cloud Platform Engineer

An enterprise software company is looking for a Cloud Platform Engineer to build self-service platforms for application teams. The position offers a hybrid arrangement and supports technology services used by teams across Australia.

Requirements:

Five or more years of practical experience in cloud platform engineering.
Hands-on capability with Kubernetes, Terraform, GitHub Actions.
Create reliable platform components, deployment standards and operational guardrails.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

AWS Engineer

An established managed services provider in Brisbane is seeking a AWS Engineer to design and support secure, automated AWS environments. This hybrid role will contribute to dependable technology services, clear documentation and practical operational improvement.

Requirements:

Five or more years of practical experience in AWS cloud engineering.
Hands-on capability with AWS, EC2, VPC.
Build reusable infrastructure as code and troubleshoot production cloud services.
Strong troubleshooting, documentation and stakeholder communication skills.
Ability to manage priorities and deliver work within agreed service targets.
Commitment to secure practices, peer review and continuous service improvement.

AWS Engineer

Design, deploy and support secure AWS environments for business applications. The role includes infrastructure automation, monitoring, backup, networking and cost optimisation. You will work with EC2, VPC, IAM, Lambda and CloudFormation, troubleshoot platform issues and assist development teams with reliable cloud deployments.

Senior Developer

Lead the design and development of reliable web applications and integrations. You will review code, guide junior developers, improve application performance and contribute to technical architecture. The role requires strong software engineering practices, API development, database knowledge and experience delivering maintainable solutions in an agile team.

Level 3 IT Support

Provide advanced technical support for escalated desktop, server, Microsoft 365 and network issues. You will investigate complex incidents, maintain Windows environments, assist with projects and improve support documentation. The role also involves mentoring junior technicians and working with vendors to resolve infrastructure and application problems.

Network Engineer

Implement, monitor and support secure enterprise networks across office and cloud environments. Responsibilities include routing, switching, wireless, firewalls, VPNs and network troubleshooting. You will maintain documentation, investigate performance issues and contribute to upgrades that improve reliability, security and connectivity for users and hosted services.

Solutions Architect

Design practical technology solutions that align business requirements with secure and scalable platforms. You will lead discovery sessions, produce architecture documentation, evaluate cloud and integration options and guide delivery teams through implementation. The role requires strong stakeholder communication and experience translating complex requirements into supportable technical designs.

Modern Workplace Engineer

A technology services company is seeking an experienced Senior Engineer to join our Modern Workspace team and support the management, improvement, and security of customer environments.

This role suits someone who can take ownership of technical issues, work closely with customers and internal teams, and help deliver reliable, secure, and user-focused workplace solutions.

Key responsibilities include resolving incidents and service requests, identifying and implementing long-term fixes, documenting knowledge, supporting change processes, mentoring team members, and contributing to continuous improvement through automation and better ways of working.

The ideal candidate will have experience across modern workplace, identity, messaging, endpoint management, security, collaboration, server, networking, and infrastructure technologies.

Required skills may include experience with:

Microsoft 365 and cloud services
Identity and access management
Endpoint and device management
Messaging and collaboration platforms
Security and compliance tools
Windows Server, Active Directory, DNS, DHCP, and Group Policy
Virtualisation, cloud, and infrastructure platforms
Licensing, certificates, updates, and lifecycle management

We are looking for someone who is confident, capable, curious, and customer-focused. You should be comfortable solving complex problems, communicating clearly, learning new technologies, and helping deliver positive outcomes for customers.