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Senior Network Engineer

A Melbourne network services company is looking for a Senior Network Engineer to support business connectivity, escalated incidents and network improvement work. This onsite role suits someone with five years of network experience who can troubleshoot confidently, assess change risk and guide junior technicians when issues require deeper investigation. You will work across switching, routing, wireless, VPN, firewall policy, documentation and customer network support. The position requires a logical troubleshooting approach, careful change control, strong communication with service teams and the ability to maintain accurate technical records for supported environments.

Essential criteria:

Five years of IT or network support experience involving business connectivity and network infrastructure.
Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless, VPNs and firewall concepts.
Ability to investigate LAN, WAN, Wi-Fi, internet, firewall and remote-access issues using a structured process.
Experience collecting logs, configuration details, packet-level evidence and customer impact information.
Ability to maintain network diagrams, site records, change notes and customer documentation.
Commitment to following change-control, backup, approval and rollback procedures before network updates.

Nice to have:

Exposure to Cisco, Fortinet, Aruba, Palo Alto, Meraki or similar platforms.
Networking, security or vendor certification.
Experience supporting multi-site businesses, managed services customers or project deployments.

Cyber Security Analyst

A Sydney business technology team is seeking a Cyber Security Analyst to assist with security monitoring, user-focused protection tasks and basic incident response. This remote role suits someone with three years of IT experience and practical exposure to security tools or security-related support work. You will review suspicious email reports, MFA issues, endpoint alerts, access-related concerns and security tickets while working with IT support teams to apply remediation steps. The role requires curiosity, careful evidence handling, clear notes and the discipline to follow approved response procedures before escalating high-risk events.

Essential criteria:

Three years of experience in IT support, systems support or a junior security-focused role.
Ability to review security alerts and collect relevant evidence for assessment or escalation.
Understanding of MFA, endpoint protection, suspicious email handling and common user security risks.
Experience documenting incidents with affected users, systems, timestamps, symptoms and actions taken.
Willingness to follow approved response procedures and escalate confirmed or high-risk events quickly.
Ability to handle information confidentially and follow privacy, security and evidence-handling requirements.

Nice to have:

Exposure to Microsoft Defender, SIEM tools, phishing simulations or vulnerability scanning.
Understanding of identity protection, secure password practices and common attack techniques.
Security certification study or interest in SOC analyst career progression.

Service Delivery Manager

A Brisbane managed services provider is seeking a Service Delivery Manager to oversee client service performance, communication and operational follow-through. This hybrid role suits someone with five years of IT services experience who understands support queues, escalations, service reporting and customer expectations. You will coordinate service reviews, monitor SLA performance, manage escalations, track improvement actions and work closely with technical teams to improve the client experience. The role requires a calm organiser who can build trust with customers, identify service risks early and keep internal teams aligned around agreed outcomes.

Essential criteria:

Five years of experience in IT service delivery, managed services, service desk leadership or technical account coordination.
Ability to manage client communication, service reviews, escalation updates and improvement action tracking.
Understanding of SLA performance, ticket trends, incident priorities and support process improvement.
Experience working with technical teams to coordinate resolution of recurring or high-impact service issues.
Strong reporting, documentation, meeting facilitation and stakeholder management skills.
Ability to balance customer expectations, commercial priorities and realistic technical delivery timeframes.

Nice to have:

ITIL certification or practical exposure to ITIL-based service management.
Experience in an MSP, multi-client support environment or technology services provider.
Exposure to account management, customer success or service transition activities.

IT Consultant

A Melbourne IT consulting firm is looking for an IT Consultant to assist business clients with technology improvements, support escalations and small project delivery. This hybrid role suits someone with five years of broad IT experience who can communicate confidently with clients while remaining practical and hands-on. You will help assess requirements, recommend suitable solutions, document agreed actions and work with technical teams to deliver improvements across Microsoft 365, cloud, desktop and infrastructure services. The position requires commercial awareness, clear communication and the ability to balance customer expectations with realistic technical outcomes.

Essential criteria:

Five years of experience in IT support, consulting, systems administration, cloud support or managed services delivery.
Ability to discuss customer requirements, clarify problems and translate them into practical technical actions.
Working knowledge of Microsoft 365, Windows environments, user platforms, cloud services and common networking concepts.
Experience preparing clear documentation, recommendations, meeting notes and implementation handover material.
Strong communication skills and confidence working with business stakeholders and technical delivery teams.
Ability to manage priorities, follow up actions and maintain professional client communication.

Nice to have:

Exposure to Azure, Intune, security baselines or Microsoft 365 governance.
Experience supporting pre-sales discovery, service reviews or project scoping.
Relevant Microsoft, networking, security or ITIL certification.

Cloud Support Engineer

A Sydney cloud consultancy is looking for a Cloud Support Engineer to assist with customer cloud environments, operational checks and service desk escalations. This hybrid role suits someone with three years of IT support experience and practical exposure to cloud-hosted services or Microsoft 365 administration. You will help review monitoring alerts, complete documented cloud administration tasks, support customer access requests and gather evidence for senior cloud engineers. The position provides a useful pathway into cloud engineering, DevOps or platform operations while still requiring strong customer service, careful documentation and disciplined troubleshooting habits.

Essential criteria:

Three years of IT support experience, ideally with exposure to Azure, AWS, Microsoft 365 or cloud-hosted services.
Ability to respond to cloud support tickets involving access, alerts, service health and basic configuration issues.
Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
Ability to collect evidence for escalation, including logs, timelines, affected services and actions completed.
Good documentation skills for customer environment notes, runbooks, service changes and handovers.
Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
Basic scripting or automation knowledge using PowerShell, Bash or Python.
Interest in cloud engineering, DevOps practices or infrastructure automation.

Senior Systems Engineer

A Melbourne managed technology provider is looking for a Senior Systems Engineer to handle escalated infrastructure support, project work and technical guidance for customer environments. This hybrid role suits someone with five years of systems experience who can take ownership of server, cloud and infrastructure issues while supporting junior team members. You will work across Windows Server, Azure, Microsoft 365, virtualisation, backup platforms, monitoring and documentation. The position requires a practical engineer who can assess risk, communicate clearly, complete changes carefully and help improve operational standards for supported environments.

Essential criteria:

Five years of experience in systems engineering, infrastructure support or senior technical support roles.
Strong working knowledge of Windows Server, Active Directory, Microsoft 365, Azure and virtualisation platforms.
Ability to troubleshoot escalated server, backup, identity, cloud and application platform issues.
Experience planning and completing approved changes with clear testing, rollback and documentation steps.
Ability to mentor junior technicians and provide useful escalation feedback without taking over every task.
Strong awareness of security, access control, backup, monitoring and change-management requirements.

Nice to have:

Experience with VMware, Hyper-V, Veeam, Azure Virtual Desktop or hybrid cloud migrations.
PowerShell or automation skills for administration, reporting and repeatable operational tasks.
Microsoft, virtualisation, backup or cloud certification.

DevOps Engineer

A Sydney software company is seeking a DevOps Engineer to support delivery pipelines, platform operations and cloud-hosted application environments. This remote role suits someone with four years of technical experience across systems, software delivery or cloud support who is ready to work more deeply with automation. You will assist product teams with CI/CD issues, environment configuration, monitoring alerts, release support and operational documentation. The role is practical and delivery focused, requiring someone who can troubleshoot calmly, automate repeatable tasks and help developers release software in a controlled and reliable way.

Essential criteria:

Four years of experience across DevOps, systems support, cloud support, software delivery or platform operations.
Working knowledge of Git, CI/CD pipelines, Linux, Docker and basic cloud-hosted application support.
Ability to troubleshoot failed builds, deployment issues, environment configuration and monitoring alerts.
Experience maintaining deployment documentation, runbooks, release notes and support handover information.
Understanding of secure access, change control, version control and basic release management practices.
Good communication skills when working with developers, testers, support teams and technical stakeholders.

Nice to have:

Exposure to Kubernetes, Terraform, Azure DevOps, GitHub Actions or AWS services.
Basic scripting skills in Bash, Python or PowerShell.
Experience with observability tools, logging platforms or infrastructure-as-code workflows.

Systems Administrator

A Brisbane-based organisation is looking for a Systems Administrator to maintain internal systems, support infrastructure requests and assist with operational improvements. This hybrid role suits someone with four years of IT experience who can manage routine administration while escalating higher-risk changes appropriately. You will work across Windows Server, Active Directory, Microsoft 365, backups, patching, permissions, monitoring and user support escalations. The role is suited to someone dependable, security aware and comfortable balancing operational tasks with responsive support for business users and technology stakeholders. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Four years of experience in systems administration, infrastructure support or escalated technical support roles.
Working knowledge of Windows Server, Active Directory, Microsoft 365, permissions, file services and backup concepts.
Ability to monitor system health, review backups, support patching activity and troubleshoot server-related issues.
Experience managing user access, groups, shared resources and routine administrative changes under approval.
Good documentation skills for technical procedures, change notes, environment details and support handovers.
Ability to follow security, change-control and incident-management processes in a business environment.

Nice to have:

Exposure to Azure, VMware, Hyper-V, Veeam or disaster recovery testing.
PowerShell skills for reporting, checks or repeatable administration.
Experience supporting small projects, upgrades or infrastructure lifecycle activities.

Desktop Support Engineer

A Melbourne enterprise technology team is seeking a Desktop Support Engineer to provide hands-on support across end-user devices, workplace applications and office technology. This onsite role suits someone with three years of desktop support experience who can work directly with staff, prepare equipment and resolve practical technology issues. You will support Windows laptops, Microsoft 365 applications, mobile devices, printers, monitors, docks and meeting room equipment. The role requires practical troubleshooting, professional communication and a reliable approach to asset records, incident notes and follow-up actions. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Three years of experience in desktop support, endpoint support, helpdesk support or field support.
Ability to support Windows devices, Microsoft 365 apps, printers, peripherals, mobile devices and meeting rooms.
Experience preparing laptops, assisting new starters, troubleshooting user profiles and resolving hardware issues.
Understanding of software deployment, device compliance, asset tracking and desktop support procedures.
Ability to document incidents, service requests, known fixes, equipment changes and escalation notes accurately.
Professional communication style and awareness of security, privacy and device-handling requirements.

Nice to have:

Exposure to Microsoft Intune, Autopilot, endpoint analytics or compliance policies.
Experience with hardware refresh projects or SOE image testing.
Basic PowerShell skills for device checks or repeatable support activities.

Junior IT Support Analyst

A Sydney-based professional services organisation is looking for a Junior IT Support Analyst to assist staff with day-to-day technology requests, account access and basic application issues. This onsite role suits someone with two years of helpdesk or desktop support experience who wants to keep building practical troubleshooting skills in a structured team environment. You will work with Windows devices, Microsoft 365, printers, meeting room equipment, user requests and common business applications. The role is ideal for someone who communicates clearly, keeps accurate ticket notes and enjoys helping users resolve problems without unnecessary complexity.

Essential criteria:

Two years of experience in helpdesk, desktop support, field support or a similar user-facing IT role.
Ability to support Windows 11, Microsoft 365, browsers, printers, passwords and common office applications.
Experience logging tickets with clear symptoms, troubleshooting steps, resolution details and escalation notes.
Basic understanding of user accounts, access requests, device setup and service desk procedures.
Good communication skills and patience when supporting users with different levels of technical confidence.
Awareness of privacy, security and acceptable-use expectations when handling devices and user information.

Nice to have:

Exposure to Active Directory, Intune or remote support tools.
Experience supporting Teams meetings, meeting rooms or collaboration devices.
Interest in progressing into desktop engineering, systems support or cloud support.

Systems Administrators

A Sydney technology services company is looking for Systems Administrators to support server platforms, user services and routine infrastructure operations. This hybrid role suits someone with three years of hands-on IT experience who can work across Windows Server, Active Directory, Microsoft 365 and standard operational checks. You will assist with escalated support, access changes, patching coordination, backup reviews and documentation for supported environments. The position requires a careful administrator who can follow approval processes, keep accurate records and communicate clearly with both users and technical team members. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Three years of experience in systems administration, infrastructure support, desktop support or escalated service desk work.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services, permissions and account administration.
Ability to review monitoring alerts, backup results, patching outcomes and routine system health checks.
Experience troubleshooting escalated user, desktop, application, server access and connectivity issues.
Strong documentation habits for changes, technical notes, support handovers and environment details.
Awareness of security, access-control and change-management expectations in business IT environments.

Nice to have:

Exposure to Azure, VMware, Hyper-V or backup and recovery testing.
PowerShell skills for simple reporting, checks or repeatable administration tasks.
Experience maintaining runbooks, diagrams or infrastructure documentation.

DevOps Engineer

A Melbourne software company is seeking a DevOps Engineer to support delivery pipelines, platform operations and cloud-hosted application environments. This remote role suits someone with four years of technical experience who has moved from support, systems or development into automation and deployment work. You will assist product teams with CI/CD issues, environment configuration, monitoring alerts, release support and operational documentation. The role is practical and delivery focused, requiring someone who can troubleshoot calmly, automate repeatable tasks and help developers release software in a controlled and reliable way. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Four years of experience across DevOps, systems support, cloud support, software delivery or platform operations.
Working knowledge of Git, CI/CD pipelines, Linux, Docker and basic cloud-hosted application support.
Ability to troubleshoot failed builds, deployment issues, environment configuration and monitoring alerts.
Experience maintaining deployment documentation, runbooks, release notes and support handover information.
Understanding of secure access, change control, version control and basic release management practices.
Good communication skills when working with developers, testers, support teams and technical stakeholders.

Nice to have:

Exposure to Kubernetes, Terraform, Azure DevOps, GitHub Actions or AWS services.
Basic scripting skills in Bash, Python or PowerShell.
Experience with observability tools, logging platforms or infrastructure-as-code workflows.

IT Consultant

A Brisbane IT consulting firm is looking for an IT Consultant to assist business clients with technology improvements, support escalations and small project delivery. This hybrid role suits someone with five years of broad IT experience who can communicate confidently with clients while remaining practical and hands-on. You will help assess requirements, recommend suitable solutions, document agreed actions and work with technical teams to deliver improvements across Microsoft 365, cloud, desktop and infrastructure services. The position requires commercial awareness, clear communication and the ability to balance customer expectations with realistic technical outcomes.

Essential criteria:

Five years of experience in IT support, consulting, systems administration, cloud support or managed services delivery.
Ability to discuss customer requirements, clarify problems and translate them into practical technical actions.
Working knowledge of Microsoft 365, Windows environments, user platforms, cloud services and common networking concepts.
Experience preparing clear documentation, recommendations, meeting notes and implementation handover material.
Strong communication skills and confidence working with business stakeholders and technical delivery teams.
Ability to manage priorities, follow up actions and maintain professional client communication.

Nice to have:

Exposure to Azure, Intune, security baselines or Microsoft 365 governance.
Experience supporting pre-sales discovery, service reviews or project scoping.
Relevant Microsoft, networking, security or ITIL certification.

Service Delivery Manager

A Sydney managed services provider is seeking a Service Delivery Manager to oversee client service performance, communication and operational follow-through. This hybrid role suits someone with five years of IT services experience who understands support queues, escalations, service reporting and customer expectations. You will coordinate service reviews, monitor SLA performance, manage escalations, track improvement actions and work closely with technical teams to improve the client experience. The role requires a calm organiser who can build trust with customers, identify service risks early and keep internal teams aligned around agreed outcomes.

Essential criteria:

Five years of experience in IT service delivery, managed services, service desk leadership or technical account coordination.
Ability to manage client communication, service reviews, escalation updates and improvement action tracking.
Understanding of SLA performance, ticket trends, incident priorities and support process improvement.
Experience working with technical teams to coordinate resolution of recurring or high-impact service issues.
Strong reporting, documentation, meeting facilitation and stakeholder management skills.
Ability to balance customer expectations, commercial priorities and realistic technical delivery timeframes.

Nice to have:

ITIL certification or practical exposure to ITIL-based service management.
Experience in an MSP, multi-client support environment or technology services provider.
Exposure to account management, customer success or service transition activities.

Desktop Engineer

A Melbourne enterprise technology team is looking for a Desktop Engineer to support end-user computing, device builds and workplace technology services. This onsite role suits someone with three years of desktop or endpoint support experience who is comfortable working directly with users and technical teams. You will assist with Windows 11 devices, Microsoft 365 applications, hardware refresh activity, application deployment support, incident resolution and user onboarding tasks. The role requires practical troubleshooting, good customer service and the ability to maintain accurate records for devices, software and support activity.

Essential criteria:

Three years of experience in desktop engineering, desktop support, endpoint support or field support.
Ability to support Windows 11 devices, Microsoft 365 applications, printers, peripherals and meeting room technology.
Experience preparing devices, assisting with new starter setups, troubleshooting user profiles and resolving hardware issues.
Understanding of software deployment, device compliance, asset tracking and standard desktop support procedures.
Ability to document incidents, service requests, known fixes, equipment changes and escalation notes accurately.
Professional communication style and awareness of security, privacy and device-handling requirements.

Nice to have:

Exposure to Microsoft Intune, Autopilot, endpoint analytics or compliance policies.
Experience with hardware refresh projects or SOE image testing.
Basic PowerShell skills for device checks or repeatable support activities.

Systems Administrator

A Brisbane-based organisation is seeking a Systems Administrator to maintain internal systems, support infrastructure requests and assist with operational improvements. This onsite role suits someone with four years of IT experience who can handle routine administration while escalating higher-risk changes appropriately. You will work across Windows Server, Active Directory, Microsoft 365, virtualisation, backups, patching and user support escalations. The role is suited to someone dependable, security aware and comfortable balancing operational tasks with responsive support for business users and technology stakeholders. The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.

Essential criteria:

Four years of experience in systems administration, infrastructure support or escalated technical support roles.
Working knowledge of Windows Server, Active Directory, Microsoft 365, permissions, file services and virtualisation concepts.
Ability to monitor system health, review backups, support patching activity and troubleshoot server-related issues.
Experience managing user access, groups, shared resources and routine administrative changes under approval.
Good documentation skills for technical procedures, change notes, environment details and support handovers.
Ability to follow security, change-control and incident-management processes in a business environment.

Nice to have:

Exposure to Azure, VMware, Hyper-V, Veeam or disaster recovery testing.
PowerShell skills for reporting, checks or repeatable administration.
Experience supporting small projects, upgrades or infrastructure lifecycle activities.

Junior Systems Engineer

A Brisbane technology services provider is looking for a Junior Systems Engineer to assist with escalated support, routine infrastructure checks and customer system administration. This hybrid role is suited to someone with three years of IT experience who has already handled desktop and service desk work and now wants broader exposure to systems administration. You will help with Windows Server, Active Directory, Microsoft 365, backup checks, monitoring alerts and user administration while learning from senior engineers. The role requires careful documentation, methodical troubleshooting and a willingness to follow change processes before making updates to customer environments.

The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.Essential criteria:

Three years of IT support, systems support or junior infrastructure experience.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services and permissions.
Ability to review monitoring alerts, backup results, patching outcomes and routine system health checks.
Experience troubleshooting escalated account, desktop, application and connectivity issues.
Ability to document technical actions, handover notes, customer environment details and escalation summaries.
Careful approach to access changes, security expectations, approvals and standard operating procedures.

Nice to have:

Exposure to Azure, Hyper-V, VMware or backup and recovery testing.
Basic PowerShell skills for simple administration and reporting tasks.
Experience maintaining runbooks, diagrams or infrastructure documentation.

Network Support Engineer

A Sydney network services company is looking for a Network Support Engineer to assist with business connectivity, network troubleshooting and customer environment documentation. This onsite role is suitable for someone with four years of IT or network support experience who understands core networking concepts and wants to keep developing practical engineering skills. You will work with senior engineers to investigate incidents, collect evidence, support simple network changes and maintain accurate site information. The position requires a logical troubleshooting approach, clear communication with service teams and careful attention to change-control requirements before network updates are applied.

Essential criteria:

Four years of IT support or network support experience involving business connectivity issues.
Understanding of TCP/IP, DNS, DHCP, VLANs, switching, wireless, VPN and basic routing concepts.
Ability to investigate LAN, Wi-Fi, internet, firewall and remote-access issues using a structured process.
Experience collecting logs, screenshots, device details, configuration notes and user impact information.
Ability to maintain network diagrams, port records, site notes and customer documentation.
Commitment to following change-control, backup and approval procedures before making network updates.

Nice to have:

Exposure to Cisco, Fortinet, Aruba, Meraki or similar network platforms.
Networking certification or current study toward one.
Experience supporting multi-site businesses or managed services customers.

Microsoft 365 Support Engineer

A Melbourne cloud services provider is seeking a Microsoft 365 Support Engineer to assist customers with collaboration, identity and productivity platforms. This remote role suits someone with four years of IT support experience and strong practical knowledge of Microsoft 365 administration. You will support issues involving Exchange Online, Teams, OneDrive, SharePoint, Microsoft 365 apps, user access and Entra ID. The position involves customer communication, investigation through admin centres, clear documentation and careful escalation of security or tenant configuration issues that require senior review.

The role also suits someone who can balance careful troubleshooting, accurate documentation and consistent follow-through while supporting business users.Essential criteria:

Four years of IT support experience with regular Microsoft 365 administration and troubleshooting responsibilities.
Ability to support Exchange Online, Teams, OneDrive, SharePoint, Microsoft 365 apps and tenant settings.
Experience with user, licence, mailbox, group, MFA and permission administration.
Ability to investigate issues using admin centres, message trace, service-health information and audit details.
Strong written communication and ability to document technical findings and customer-facing steps clearly.
Good judgement when escalating complex security, migration, mail flow or tenant configuration issues.

Nice to have:

Exposure to Intune, Defender for Office 365 or conditional access policies.
Understanding of DNS records used for email, authentication and Microsoft 365 services.
Experience assisting with mailbox migrations, tenant clean-up or collaboration governance.

MSP Support Engineer

A Brisbane managed services provider is looking for an MSP Support Engineer to manage escalated support tickets, assist with client changes and provide reliable technical guidance. This hybrid role suits someone with five years of IT support experience who has worked across Microsoft 365, Windows environments, user administration and common network issues. You will support small and medium business customers, coordinate escalations, maintain documentation and help junior technicians improve their troubleshooting process. The role requires a practical service mindset, strong ticket ownership and the ability to balance technical accuracy with clear customer communication.

Essential criteria:

Five years of experience in MSP support, service desk, desktop support or systems support roles.
Ability to resolve escalated Microsoft 365, Windows, account, email, printing, VPN and connectivity incidents.
Experience with Active Directory, Microsoft 365 administration, basic server tasks and customer documentation.
Ability to support junior technicians through clear escalation feedback and practical troubleshooting advice.
Strong ticket ownership, time entry discipline, client communication and follow-through on service commitments.
Awareness of change-control, security, backup and approval requirements in managed customer environments.

Nice to have:

Exposure to Azure, Intune, backup platforms, RMM tools or firewall administration.
Experience working with multiple clients, priorities and SLA expectations.
Foundational Microsoft, networking, security or ITIL certification.

Desktop Support Engineer

A Melbourne professional services firm requires a Desktop Support Engineer to provide hands-on assistance across office technology, end-user devices and standard business platforms. This onsite role suits someone with three years of support experience who is comfortable working directly with staff, preparing equipment and resolving practical workplace technology issues. You will support Windows laptops, monitors, docks, printers, mobile devices, Microsoft 365 and meeting-room tools while helping maintain accurate asset records and support documentation. The position is ideal for someone who can combine technical problem solving with friendly, reliable service in a busy office environment.

Essential criteria:

Three years of desktop support, helpdesk support or field support experience in a business environment.
Ability to support Windows devices, Microsoft 365 apps, printers, peripherals, mobile devices and meeting-room equipment.
Experience preparing laptops, installing approved software, assisting new starters and updating asset records.
Strong troubleshooting skills across hardware faults, user profiles, Wi-Fi, VPN and standard application issues.
Ability to document incidents, service requests, equipment changes and known fixes accurately.
Professional communication style and a strong awareness of security and privacy when handling user devices.

Nice to have:

Exposure to Microsoft Intune, Autopilot or endpoint compliance checks.
Experience supporting Teams Rooms, AV equipment or collaboration spaces.
Basic PowerShell knowledge for device checks or repeatable support tasks.

Technical Support Analyst

A Sydney-based business technology team is looking for a Technical Support Analyst to assist internal users with day-to-day support requests, system access and application issues. This hybrid role is suitable for someone with two years of IT support experience who enjoys structured troubleshooting, clear communication and accurate documentation. You will be part of a collaborative support function that handles Microsoft 365, Windows devices, account requests, business applications and common connectivity problems. The role provides a good pathway into systems support or application support while still requiring strong customer service and dependable follow-through on tickets.

Essential criteria:

Two years of experience in helpdesk, desktop support, technical support or a similar user-facing IT role.
Ability to troubleshoot Windows 11, Microsoft 365, browser, printing, password and standard application issues.
Experience logging tickets with clear symptoms, troubleshooting steps, resolution notes and escalation details.
Understanding of basic account administration, access requests and service desk procedures.
Good communication skills and the ability to explain technical steps to non-technical users.
Ability to prioritise support requests and follow security, privacy and change-control expectations.

Nice to have:

Exposure to Intune, Active Directory or remote support tools.
Experience writing knowledge base articles or user support guides.
Interest in progressing into systems administration, application support or cloud support.

ICT Support Engineer

A Melbourne education technology provider needs an ICT Support Engineer to assist staff with devices, systems access, learning platforms and standard business tools. This onsite role suits someone with four years of support experience who can combine technical troubleshooting with patient user assistance. You will support Windows devices, Microsoft 365, printers, meeting room technology and classroom tools while helping maintain clear documentation and asset records. The role requires practical problem solving, steady communication and the ability to support users with different levels of technology confidence.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Four years of experience in ICT support, desktop support, helpdesk or a similar user-facing technology role.
Ability to support Windows devices, Microsoft 365, printers, collaboration tools and standard business applications.
Experience assisting users with system access, software requests, account issues and basic network connectivity.
Ability to maintain ticket notes, asset allocation records, user guides and support documentation.
Strong customer service skills and patience when explaining technical steps to non-technical users.
Awareness of privacy, child-safety, security or compliance requirements relevant to education environments.

Nice to have:

Experience supporting classroom technology, audiovisual equipment or learning management platforms.
Basic networking and Wi-Fi troubleshooting skills.
Confidence creating short guides, running user walkthroughs or supporting technology adoption.

Technical Support Team Lead

A Perth technology services provider is looking for a Technical Support Team Lead to guide a small support team while staying involved in escalated technical work. This onsite role is suited to someone with five years of IT support experience who can balance coaching, ticket ownership, customer updates and process improvement. You will help coordinate workload, improve ticket quality, support urgent escalations and maintain consistent service standards. The position requires practical technical knowledge, calm communication and the ability to help junior staff develop better troubleshooting and documentation habits.

Essential criteria:

Five years of experience in IT support, service desk, desktop support or a related technical support role.
Ability to coordinate priorities, escalations, handovers and daily workload for a small support team.
Hands-on capability with Microsoft 365, Windows, user accounts, desktop issues and basic infrastructure support.
Experience coaching junior staff on troubleshooting methods, customer communication and ticket quality.
Ability to identify recurring incidents and recommend improvements to documentation, processes or training.
Confidence providing stakeholder updates during urgent incidents or service-impacting support issues.

Nice to have:

Experience with MSP operations, service reviews or client-facing escalation management.
Exposure to SLA reporting, ticket trend analysis or team productivity reporting.
Foundational Microsoft, ITIL or leadership training.

Junior MSP Support Engineer

A Melbourne managed services provider is seeking a Junior MSP Support Engineer to work across customer tickets, remote troubleshooting and routine operational tasks. This hybrid role is ideal for someone with two years of IT support experience who wants exposure to different environments and technologies. You will help small and medium business customers with Microsoft 365, Windows devices, account administration, remote support and simple connectivity issues. The role suits someone organised, service-focused and keen to develop stronger technical skills while following managed services processes and escalation standards.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Two years of experience in helpdesk, desktop support, MSP support or general IT support roles.
Ability to resolve common Microsoft 365, Windows, email, printing, VPN and account-related incidents.
Basic Active Directory and Microsoft 365 administration skills, including users, groups, licences and mailboxes.
Experience using remote support tools to investigate issues and confirm fixes with users.
Ability to maintain ticket notes, time entries, customer documentation and clear escalation summaries.
Strong customer service approach and willingness to follow change-control and security procedures.

Nice to have:

Exposure to Azure, Intune, backup tools or remote monitoring platforms.
Experience supporting multiple customers or working from a managed services queue.
Foundational Microsoft, networking or ITIL certification.

Systems Support Analyst

A Perth technology services team is looking for a Systems Support Analyst to assist with escalated support, routine server checks and business system administration. This hybrid role suits someone with three years of IT experience who has moved beyond basic service desk work and wants to strengthen infrastructure skills. You will help monitor systems, review backup outcomes, perform user and permission changes, and troubleshoot issues across Windows, Microsoft 365 and core business platforms. The role requires careful documentation, clear escalation habits and a practical approach to maintaining reliable services.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Three years of experience in IT support, systems support or junior infrastructure administration.
Working knowledge of Windows Server, Active Directory, Microsoft 365, file services and account administration.
Ability to review monitoring alerts, backup results, patching outcomes and routine health checks.
Experience troubleshooting escalated desktop, account, application and connectivity issues using a structured method.
Ability to document technical actions, service checks and handover notes clearly.
Willingness to escalate risks, failed tasks or unfamiliar infrastructure problems with useful supporting information.

Nice to have:

Exposure to Azure, VMware, Hyper-V or backup and recovery testing.
Basic PowerShell skills for administration, checks or reporting.
Experience maintaining technical runbooks, diagrams or support procedures.

Application Support Analyst

A Sydney software company is looking for an Application Support Analyst to help customers and internal users with platform issues, configuration questions and recurring incidents. This remote role suits someone with two years of technical support experience who enjoys investigating software behaviour and communicating clear solutions. You will review user reports, reproduce problems, gather evidence, complete basic data checks and escalate defects to product or development teams when required. The role is well suited to someone who likes detail, accurate case notes and improving documentation so future support requests can be resolved faster.

Essential criteria:

Two years of experience in application support, SaaS support, helpdesk or product support roles.
Ability to investigate issues using user reports, screenshots, logs, configuration checks and available data.
Basic SQL understanding for approved lookups, validation or support investigations.
Experience documenting incidents, reproduction steps, known errors and escalation details clearly.
Strong customer communication skills and ability to manage expectations during complex support cases.
Ability to coordinate with developers, product staff or service teams when deeper investigation is needed.

Nice to have:

Exposure to REST APIs, integrations or browser-based business applications.
Experience testing fixes, validating releases or supporting user acceptance testing.
Ability to create knowledge base articles or user-friendly troubleshooting guides.

Endpoint Support Specialist

A Melbourne organisation is seeking an Endpoint Support Specialist to help manage Windows devices, user support tasks and endpoint administration. This hybrid role is suitable for someone with three years of IT support experience and practical exposure to device management or modern workplace tools. You will work with Windows 11, Microsoft 365, device builds, compliance checks, software deployment and user troubleshooting. The position offers a strong pathway into endpoint engineering while still requiring hands-on support, careful testing and clear communication with staff and technical teams.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Three years of experience in desktop support, endpoint support or modern workplace administration.
Ability to support Windows 11 devices, Microsoft 365 apps, user profiles and common endpoint issues.
Exposure to device enrolment, software deployment, compliance checks or endpoint configuration processes.
Experience preparing devices, supporting new starters and maintaining asset or deployment records.
Ability to troubleshoot issues methodically and document fixes, known issues and escalation notes.
Understanding of security and privacy requirements for devices, accounts and business data.

Nice to have:

Experience with Microsoft Intune, Autopilot or endpoint security baselines.
Basic PowerShell scripting for device checks or repeatable support tasks.
Exposure to Defender for Endpoint or vulnerability remediation activities.

Junior Network Engineer

A Perth network services provider is looking for a Junior Network Engineer to assist with connectivity support, monitoring and simple network changes. This onsite role is designed for someone with two years of IT or network support experience who understands core networking concepts and wants more hands-on exposure. You will work with senior engineers to investigate issues, collect logs, update documentation and support reliable connectivity for business users. The role requires attention to detail, a willingness to follow change procedures and the confidence to ask for guidance before making unfamiliar changes.

The role also requires consistent follow-through, careful note taking and a practical attitude toward learning new systems while supporting business users.Essential criteria:

Two years of IT support or network support experience with exposure to business connectivity issues.
Understanding of TCP/IP, DNS, DHCP, VLANs, switching, wireless and VPN concepts.
Ability to investigate LAN, Wi-Fi, internet and remote access issues using a logical troubleshooting process.
Experience collecting logs, screenshots, device details and user impact information for escalation.
Ability to maintain network diagrams, site notes, port records and customer documentation.
Commitment to following change-control procedures before applying network updates or replacements.

Nice to have:

Exposure to Cisco, Fortinet, Aruba, Meraki or similar network platforms.
Introductory networking certification or current study toward one.
Experience supporting multi-site customers or managed services environments.

Cloud Support Engineer

A Sydney cloud consultancy is looking for a Cloud Support Engineer to assist with customer cloud environments, operational checks and service desk escalations. This hybrid role suits someone with two years of IT support experience and an interest in cloud platforms. You will help review monitoring alerts, complete documented cloud administration tasks, support Microsoft 365 and gather information for senior cloud engineers. The position provides a useful stepping stone into cloud engineering, DevOps or platform operations while still requiring strong customer service, careful documentation and disciplined troubleshooting habits.

Essential criteria:

Two years of IT support experience, ideally with exposure to Microsoft 365, Azure, AWS or cloud-hosted services.
Ability to respond to cloud support tickets involving access, alerts, service health and basic configuration issues.
Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
Ability to collect evidence for escalation, including logs, timelines, affected services and actions completed.
Good documentation skills for customer environment notes, runbooks, service changes and handovers.
Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
Basic scripting or automation knowledge using PowerShell, Bash or Python.
Interest in cloud engineering, DevOps practices or infrastructure automation.

Security Support Analyst

A Perth business technology team is seeking a Security Support Analyst to assist with user-focused security tasks, alert review and basic incident documentation. This hybrid role is suitable for someone with two years of IT experience who wants to move toward cybersecurity. You will help review suspicious email reports, MFA issues, endpoint alerts and access-related concerns while working with IT support teams to apply simple remediation steps. The role requires curiosity, careful evidence handling, clear notes and the discipline to follow approved response procedures before escalating high-risk events.

Essential criteria:

Two years of experience in IT support, systems support or a junior security-focused role.
Ability to review basic security alerts and collect relevant evidence for assessment or escalation.
Understanding of MFA, endpoint protection, suspicious email handling and common user security risks.
Experience documenting incidents with affected users, systems, timestamps, symptoms and actions taken.
Willingness to follow approved response procedures and escalate confirmed or high-risk events quickly.
Ability to handle information confidentially and follow privacy, security and evidence-handling requirements.

Nice to have:

Exposure to Microsoft Defender, SIEM tools, phishing simulations or vulnerability scanning.
Understanding of identity protection, secure password practices and common attack techniques.
Security certification study or interest in SOC analyst career progression.

IT Support Technician

A Sydney-based business services organisation is looking for an IT Support Technician to assist staff with everyday technology issues, device preparation and office support requests. This role is suited to someone early in their IT career who enjoys face-to-face troubleshooting, structured processes and helpful communication. You will support Windows devices, Microsoft 365, printers, meeting room equipment and standard applications while learning from senior team members. The environment is friendly and structured, with clear procedures, accurate ticket notes and opportunities to grow into broader desktop or systems support work.

Essential criteria:

At least one year of experience in helpdesk, desktop support, field support or a similar entry-level IT role.
Ability to support Windows laptops, desktops, monitors, printers, docks, mobile devices and standard office peripherals.
Working knowledge of Microsoft 365 applications, password resets, browser issues, Wi-Fi connectivity and basic printing problems.
Confidence creating service tickets with clear symptoms, troubleshooting steps, resolution notes and escalation details.
Good communication skills and patience when supporting users with different levels of technical confidence.
Ability to follow security, privacy and acceptable-use procedures when handling user devices and account information.

Nice to have:

Exposure to Intune, Autopilot or endpoint management processes.
Experience supporting meeting-room equipment, Teams calls or collaboration devices.
Basic scripting or automation interest for repeatable desktop support tasks.

Application Support Specialist

A Melbourne software company is seeking an Application Support Specialist to assist customers and internal teams with platform issues, configuration questions and recurring incidents. This hybrid role suits someone who enjoys investigating software behaviour, reproducing issues and turning technical findings into clear guidance. You will work closely with product, development and customer success teams to resolve cases, identify defects and improve the support knowledge base. The position requires patience, analytical thinking and the ability to explain application behaviour to both technical and non-technical stakeholders.

Essential criteria:

Three years of experience in application support, product support, SaaS support or a related technical support role.
Ability to investigate application issues using user reports, logs, screenshots, configuration checks and available data.
Basic SQL ability for approved lookups, data validation or investigation of customer-reported issues.
Experience documenting incidents, reproduction steps, known errors and escalation summaries for development teams.
Strong customer communication skills and the ability to manage expectations during complex support cases.
Ability to coordinate with developers, product staff and service teams when defects or configuration changes are required.

Nice to have:

Exposure to REST APIs, integrations, web applications or cloud-hosted SaaS platforms.
Experience testing fixes, validating releases or supporting user acceptance testing.
Ability to write knowledge base articles, support guides or internal troubleshooting procedures.

Cloud Support Analyst

A Sydney cloud consultancy is looking for a Cloud Support Analyst to assist with customer cloud services, operational monitoring and support requests. This remote role suits someone who has already worked in IT support and has practical exposure to cloud platforms or cloud-hosted services. You will help monitor service health, review alerts, support access requests and gather useful information for senior cloud engineers. The role provides a strong pathway into cloud engineering, DevOps or platform operations while still requiring disciplined customer support and documentation habits.

Essential criteria:

Three years of IT support experience, including exposure to Azure, AWS, Microsoft 365 or cloud-hosted business services.
Ability to respond to cloud support tickets involving access, service health, alerts and basic configuration issues.
Experience following runbooks for monitoring checks, backup reviews, capacity warnings and operational updates.
Ability to gather evidence for escalations, including logs, timelines, affected services and actions already completed.
Good documentation skills for runbooks, customer environment notes, service changes and handover information.
Awareness of secure access, change-control and incident-management processes when supporting cloud services.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts, AWS EC2 or cloud identity services.
Basic scripting or automation experience with PowerShell, Bash or Python.
Interest in cloud engineering, DevOps practices and infrastructure automation.

Junior Cyber Security Analyst

A Melbourne organisation is looking for a Junior Cyber Security Analyst to assist with monitoring, security tickets and user-focused protection activities. This hybrid role suits someone with general IT experience who wants to move into security operations. You will help review alerts, document suspicious activity, support access checks and work with IT support teams to remediate straightforward security issues. The position is a good fit for someone who is curious, careful with evidence and comfortable following defined response processes before escalating higher-risk events.

Essential criteria:

Two years of IT support, systems support or junior security experience with strong interest in cybersecurity.
Ability to review basic security alerts and collect relevant evidence for assessment or escalation.
Understanding of MFA, endpoint protection, suspicious email handling and common user security risks.
Experience documenting incidents with affected users, systems, timestamps, symptoms and actions taken.
Willingness to follow approved response procedures and escalate confirmed or high-risk events quickly.
Ability to work confidentially and follow privacy, security and evidence-handling requirements.

Nice to have:

Exposure to Microsoft Defender, SIEM tools, phishing simulation platforms or vulnerability scanning.
Understanding of identity protection, secure password practices and common attack techniques.
Security certification study or interest in SOC analyst career progression.

IT Service Desk Coordinator

A Sydney-based technology services team requires an IT Service Desk Coordinator to help organise support queues, improve communication and assist with escalated user issues. This hybrid role suits someone with solid service desk experience who is ready to take on more coordination responsibility while staying close to hands-on support. You will help manage ticket priorities, review information quality, monitor response risks and support junior analysts. The role needs a calm organiser who can keep users informed and help the team work through busy support periods.

The position also suits someone who can balance practical troubleshooting with clear documentation and consistent follow-through on support commitments.Essential criteria:

Four years of experience in service desk, desktop support or IT support roles with some coordination responsibility.
Ability to coordinate daily ticket queues, priorities, follow-ups, handovers and escalation activity.
Hands-on support ability across Microsoft 365, desktop, account, application and access-related incidents.
Experience reviewing ticket quality, identifying missing information and improving documentation standards.
Ability to monitor SLA risks and communicate delays, blockers or priority changes to stakeholders.
Strong customer focus, calm communication and willingness to coach junior support staff.

Nice to have:

Exposure to ITIL practices, service reporting or continual improvement activities.
Previous mentoring, queue management, shift coordination or quality assurance experience.
Experience in an MSP, corporate service desk or multi-site support environment.

Technical Support Team Lead

A Melbourne business technology provider is looking for a Technical Support Team Lead to guide a small support team while remaining involved in escalated technical work. This onsite role suits someone with broad IT support experience who can balance coaching, ticket ownership, customer updates and process improvement. You will help raise support quality, keep escalations moving and make sure incidents are documented properly. The role requires sound judgement, practical technical knowledge and a willingness to support junior staff while maintaining a professional customer experience.

The position also suits someone who can balance practical troubleshooting with clear documentation and consistent follow-through on support commitments.Essential criteria:

Five years of experience in IT support, service desk, desktop support or a related technical support role.
Ability to lead a small support team by coordinating priorities, handovers, escalations and daily workload.
Hands-on capability with Microsoft 365, Windows, user accounts, desktop issues and basic infrastructure support.
Experience coaching junior staff on troubleshooting methods, ticket quality and customer communication.
Ability to identify recurring incidents and recommend improvements to documentation, processes or training.
Confidence providing stakeholder updates during urgent incidents or service-impacting support issues.

Nice to have:

Experience with MSP operations, service reviews or client-facing escalation management.
Exposure to reporting on SLA performance, ticket trends and team productivity.
Foundational Microsoft, ITIL or leadership training.

Cloud Support Technician

A Melbourne cloud consultancy requires a Cloud Support Technician to help maintain customer cloud services, user platforms and operational monitoring.

Required skills:

Respond to cloud support tickets involving access, alerts and service availability.
Assist with basic Azure, AWS and Microsoft 365 administration tasks.
Follow runbooks for monitoring checks, backup reviews and service-health updates.
Escalate platform incidents with accurate timelines, symptoms and actions taken.

Nice to have:

Exposure to Azure Virtual Machines, storage accounts or AWS EC2.
Basic scripting or automation knowledge.
Interest in progressing into cloud engineering or DevOps roles.

Cyber Security Support Analyst

A Sydney business technology team is seeking a Cyber Security Support Analyst to assist with security monitoring, user access checks and endpoint-related incidents.

Required skills:

Review basic security alerts and collect evidence for escalation.
Assist with MFA, access reviews, endpoint protection and suspicious email reports.
Document incidents clearly and follow approved response procedures.
Work with IT support teams to remediate simple security configuration issues.

Nice to have:

Exposure to Microsoft Defender, SIEM tools or phishing simulation platforms.
Understanding of common cyber risks and secure password practices.
Interest in security certifications or SOC analyst progression.

IT Service Desk Team Lead

A Melbourne organisation is looking for an IT Service Desk Team Lead to support a small helpdesk team while remaining hands-on with escalated user issues.

Required skills:

Coordinate daily ticket queues, priorities, handovers and escalation activity.
Coach junior analysts on troubleshooting steps, communication and documentation quality.
Handle escalated Microsoft 365, desktop, account and application support issues.
Track service performance and identify recurring problems or process gaps.

Nice to have:

Experience with ITIL practices or service reporting.
Previous responsibility for rostering, mentoring or quality checks.
Ability to improve knowledge articles and support templates.

ICT Support Specialist

A Sydney education technology provider needs an ICT Support Specialist to assist staff with devices, systems access, classroom tools and standard business platforms.

Required skills:

Provide support for Windows devices, Microsoft 365, printers and collaboration tools.
Assist users with system access, software requests and common network issues.
Maintain support records, device allocation notes and simple user guides.
Deliver patient support to staff with varying levels of technical confidence.

Nice to have:

Experience supporting education, training or classroom technology.
Basic networking and audiovisual troubleshooting skills.
Confidence creating short guides or running user walkthroughs.

Junior Cloud Support Engineer

A Melbourne software company is seeking a Junior Cloud Support Engineer to assist with deployment support, build issues and platform monitoring.

Required skills:

Support developers with basic CI/CD, Git, environment and deployment issues.
Monitor build pipelines, application alerts and simple Linux service checks.
Document repeatable fixes, handover notes and operational procedures.
Escalate production or platform issues with clear evidence and timelines.

Nice to have:

Exposure to Docker, Kubernetes or cloud-hosted applications.
Basic scripting in Bash, Python or PowerShell.
Interest in automation, reliability and modern software delivery practices.

Fortinet Engineer

A Sydney network services company is seeking a Fortinet Engineer to assist with firewall support, customer changes and routine security tasks. This onsite role is suitable for someone with one year of networking experience and an interest in Fortinet technologies.

Requirements:

Assist with FortiGate firewall policy changes, VPN checks and basic configuration reviews.
Troubleshoot common connectivity, NAT, routing and remote-access issues under supervision.
Monitor support tickets and gather logs, screenshots and configuration details for escalation.
Help maintain documentation for firewall rules, site details and customer network diagrams.
Follow change-control, backup and approval procedures before making configuration updates.
Build practical knowledge of Fortinet security features, licensing and support processes.

IT Systems Engineer

A Melbourne IT services provider is looking for an IT Systems Engineer to support business systems, user platforms and routine infrastructure tasks. This hybrid role suits someone with one year of support experience who wants to grow into systems administration.

Requirements:

Assist with Windows Server, Active Directory, Microsoft 365 and basic Azure administration.
Support user onboarding, permissions, device setup and standard operating procedures.
Monitor alerts, backup results and service health checks for customer environments.
Troubleshoot workstation, account, application and connectivity issues with clear documentation.
Use PowerShell carefully for approved administration and repeatable support tasks.
Escalate complex incidents while providing accurate notes and actions already completed.

IT Support Officer

A Sydney organisation is looking for an IT Support Officer to assist staff with everyday technology requests and office systems. This onsite position is ideal for someone with at least one year of support experience and a helpful, practical approach.

Requirements:

Provide first-level support for laptops, desktops, printers, phones and meeting-room equipment.
Assist users with Microsoft 365, password resets, account access and standard applications.
Set up devices and user access for new starters and internal staff movements.
Record incidents, service requests and equipment changes in the ticketing system.
Follow security, privacy and acceptable-use procedures when handling user information.
Escalate unresolved issues promptly with clear details and troubleshooting already performed.

Service Desk Engineer

A Sydney-based IT services company requires a Service Desk Engineer to support business users and assist with routine technical tasks. This onsite position suits someone with one year of IT support experience who wants to build stronger troubleshooting and customer-facing skills.

Requirements:

Provide first and second-level support for desktop, software, account and connectivity issues.
Assist with Microsoft 365 administration, device preparation and user onboarding tasks.
Use remote tools and diagnostic steps to resolve common workstation problems.
Support meeting rooms, printers, mobile devices and standard office technology.
Maintain accurate service records, asset updates and internal technical notes.
Work with senior staff to learn escalation processes, security practices and client standards.

Service Desk Analyst

A Melbourne business services organisation is hiring a Service Desk Analyst to provide structured IT support to internal users. This onsite role is ideal for someone with one year of service desk experience who can follow process, communicate clearly and keep tickets well organised.

Requirements:

Log, categorise and prioritise incidents and service requests using agreed procedures.
Support Windows laptops, Microsoft 365, account access and standard business applications.
Keep users informed about ticket progress, expected timeframes and next steps.
Use knowledge articles and troubleshooting scripts to deliver consistent first-level support.
Identify recurring issues and suggest improvements to support documentation.
Escalate priority incidents quickly with clear details and business impact information.

Service Desk Technician

A national Melbourne-based services organisation is hiring a Service Desk Technician to join its internal IT team. The hybrid role provides structured training and a clear pathway for developing technical support and service management skills.

Requirements:

Log, categorise and prioritise incidents and service requests accurately.
Resolve routine issues involving Windows, Microsoft 365, browsers and business applications.
Use established scripts and knowledge articles to provide consistent support.
Keep users informed about progress, expected timeframes and next actions.
Escalate priority incidents promptly and provide complete diagnostic information.
Contribute to service desk documentation, handovers and continuous improvement activities.

Junior Systems Support Technician

A Sydney managed technology provider is seeking a Junior Systems Support Technician to assist with server and user support tasks. This hybrid opportunity is suited to someone with helpdesk experience who wants to develop practical infrastructure and administration skills.

Requirements:

Assist with Windows Server, Active Directory and Microsoft 365 administration.
Monitor routine alerts, backup results and scheduled maintenance activities.
Complete user, group and permission changes under documented approval processes.
Support patching, workstation deployment and basic infrastructure troubleshooting.
Use PowerShell scripts carefully for approved repeatable administration tasks.
Escalate risks or unfamiliar issues and maintain clear technical notes for senior engineers.

Onsite Support Technician

A Melbourne managed services provider requires an Onsite Support Technician for a key customer location. The role provides daily technical assistance, equipment support and basic network troubleshooting in a professional office environment.

Requirements:

Provide walk-up and desk-side support for users at the customer site.
Troubleshoot laptops, monitors, docks, printers and wired or wireless connectivity.
Assist with Microsoft 365 applications, account access and common collaboration issues.
Prepare devices for new starters and collect equipment from departing employees.
Coordinate with remote engineering teams when incidents require infrastructure changes.
Maintain professional communication, accurate tickets and secure handling of customer assets.

Technical Support Representative

A Sydney software company is looking for a Technical Support Representative to assist customers using its online business platform. This hybrid role combines customer service with structured software troubleshooting and product learning.

Requirements:

Respond to customer questions through email, phone and the support portal.
Reproduce reported problems and gather clear screenshots, logs and account details.
Guide customers through standard configuration, access and browser troubleshooting steps.
Maintain complete case notes and communicate realistic response and resolution timeframes.
Escalate suspected software defects with clear reproduction steps and supporting evidence.
Learn product features quickly and contribute useful information to the customer knowledge base.

IT Operations Assistant

A Melbourne business technology team needs an IT Operations Assistant to support routine operational and administrative activities. This onsite position offers entry-level exposure to monitoring, equipment coordination, service desk processes and technology documentation.

Requirements:

Check daily monitoring dashboards and report alerts according to established procedures.
Assist with equipment inventory, deliveries, storage and asset record updates.
Create and update service tickets for operational tasks and user requests.
Support routine access checks, scheduled jobs and basic system housekeeping activities.
Prepare simple reports, checklists and handover notes for the wider IT team.
Follow documented security, safety and change-control processes at all times.

AWS Engineer

Design, deploy and support secure AWS environments for business applications. The role includes infrastructure automation, monitoring, backup, networking and cost optimisation. You will work with EC2, VPC, IAM, Lambda and CloudFormation, troubleshoot platform issues and assist development teams with reliable cloud deployments.